Isabel Marant hidden wedge sneaker

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Did you attach the photos? I'm very surprised about NAP's response and I would be taking it further if I was you. Try posting on their Facebook page - you often find social media the most effective way to complain!

Yes, I did. And I just wrote on their Facebook page as you suggested, but I'm pretty sure they will delete my message. I bought several items from them in the past year but I received an icy standard reply.
 
I bought several items from them in the past year but I received an icy standard reply.

I'm finding the same.
At the moment one of my orders has still not arrived after 2 weeks. Guess who is chasing DHL and Australia Post? Me... NAP do not seem to care at this point :( I have emailed on multiple occasions and they have ignored my last email about the parcel potentially being lost.
 
Yes, I did. And I just wrote on their Facebook page as you suggested, but I'm pretty sure they will delete my message. I bought several items from them in the past year but I received an icy standard reply.

What a bummer that your shoes didn't hold up. Sounds like that is not normal for marant or NAP quality. However, I kindof get why NAP isn't more responsive--a year and 3 months is a long time. A lot of wear and tear can happen in a year. I am sure the situation would be different if you had purchased them more recently. I would send pictures to isabel marant customer service to get it off your chest then I would find a good shoe repair person to see if they can make them wearable for you.
 
What would you ladies choose as your first pair of Isable Marant between the Bekette and Bobby black pair??And how would you dress them up. Besides jeans or maybe sth more casual. How do you justify the price for such an expensive pair of sneakers. :p
 

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I did and they told me that if the items "are damaged as a result of wear and tear are not considered to be faulty." But what happened is not the result of normal wear and tear, it's the first time in my whole life I see a shoe tearing apart like that, and for a pair of sneakers worth almost 400 euros is totally unacceptable! I am very disappointed and I'm going to write to Isabel Marant customer service too. They won't probably even bother answering, I know.

Oh, no! I am so sorry... You have nothing to lose by contacting IM customer service, though....
 
What would you ladies choose as your first pair of Isable Marant between the Bekette and Bobby black pair??And how would you dress them up. Besides jeans or maybe sth more casual. How do you justify the price for such an expensive pair of sneakers. :p

If I was paying full price: Bobby. I just think they are more versatile.
If they are both on sale: Both! :laugh:
 
What would you ladies choose as your first pair of Isable Marant between the Bekette and Bobby black pair??And how would you dress them up. Besides jeans or maybe sth more casual. How do you justify the price for such an expensive pair of sneakers. :p

I like the Bobby more too, more feminine looking. I don't know if you can dress it up since it's a sneaker. Therefore, they're more on the casual side. I have the Bobby in Camel & Bluebell in black that I've only been wearing with cropped bf jeans, skinnies & shorts.
 
I like the Bobby more too, more feminine looking. I don't know if you can dress it up since it's a sneaker. Therefore, they're more on the casual side. I have the Bobby in Camel & Bluebell in black that I've only been wearing with cropped bf jeans, skinnies & shorts.

Im more like a Chanel girl n lady dior. Do you think it will look sorta weird with my purses collection?
 
Im more like a Chanel girl n lady dior. Do you think it will look sorta weird with my purses collection?


I only really ever use Chanel handbags and they go with my Bekkets fine I think. I've worn my Bekkets with leggings and jeans, leather skinnies but also with mini skirts and shorts.

My black pair go with more casual and edgier outfits whereas my beige pair I like to wear with softer looking outfits.

I've worn black Bekkets with a black leather pleated mini skirt and a plain black tee and it looks quite chic and simple. I've also worn beige Bekkets with a navy and beige polka dot silk mini skirt and a beige jumper and that looked quite cute.
 
Im more like a Chanel girl n lady dior. Do you think it will look sorta weird with my purses collection?

Absolutely not!!!
I think IM Bekkets go with almost everything! I'll show you some of my favorite outfits. A lot of people find it weird but I really like mixing some classic designer bags and IM sneakers.


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Absolutely not!!!
I think IM Bekkets go with almost everything! I'll show you some of my favorite outfits. A lot of people find it weird but I really like mixing some classic designer bags and IM sneakers.


lp1z.jpg
99mp.jpg
fhoy.jpg
gkqy.jpg


Love your outfits!! Especially the last one :)

I tend to wear my Bekkets in similarways.
 
Oh, no! I am so sorry... You have nothing to lose by contacting IM customer service, though....

I did and got no reply so far. NAP told me today that they were going to pass my photos on to Isabel Marant.

What a bummer that your shoes didn't hold up. Sounds like that is not normal for marant or NAP quality. However, I kindof get why NAP isn't more responsive--a year and 3 months is a long time. A lot of wear and tear can happen in a year. I am sure the situation would be different if you had purchased them more recently. I would send pictures to isabel marant customer service to get it off your chest then I would find a good shoe repair person to see if they can make them wearable for you.

Yes, in theory I can get it, too. I know that 1 year and 3 months is a lot of time, but the shoes were in general good condition because I wore them occasionally. I used to wear them often in Spring... I have 4 pairs of Isabel Marant shoes and never had any problem, I know what normal wear and tear look like. I really want to see how Isabel Marant customer service is going to handle the issue. I buy almost of my clothes and shoes online and this is the first time I make a complaint.

I'm finding the same.
At the moment one of my orders has still not arrived after 2 weeks. Guess who is chasing DHL and Australia Post? Me... NAP do not seem to care at this point :( I have emailed on multiple occasions and they have ignored my last email about the parcel potentially being lost.

Write on their Facebook page, it seems to be more effective...
 
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