Isabel Marant Boots thread!

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#2,703
Sam.B said:
Thank you for everyone's help. I have ordered the same size as my Dickers (size 40)
If they don't fit, at least I will save some money towards the lovely Berry! (that's if I can get hold of a pair)
I was saving for a coat, but I just can't seem to leave IM boots alone. My poor bank balance. If I'm not careful, on my next purchase, the screen will come up with a flashing warning and say P*** OFF, YOU ARE OFFICIALLY BANNED.:nono::crybaby::panic:
Ah, life and then there's shoes....:love:
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haha! I can relate!
 
#2,704
beauxgoris said:
Barney's offered to do nothing for me. I even waited on hold while I nicely asked for a supervisor. When the representative came back she told me I couldn't speak to a supervisor because they couldn't do anything for me. Also they said Barney's doesn't "do" exchanges (?!?!?!?). My only option was to return the damaged boots and place a new order for the same boots. I told them thanks but no thanks, I would re-order from a vendor that valued my business and didn't send out damaged goods.

Honestly I'm still in a little shock that a luxury retailer would be so rude - but it's their loss. I'll never buy from them again - and I purchase a lot from high end retailers. Oh well.
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i am sorry that you had a bad experience.
i use barneys a lot (both online and in store) and never had a problem. you can just return the defected item and place a new order...it's just the policy and there's no way they can offer any kinds of help...
 
#2,705
beauxgoris said:
DO NOT ORDER FROM BARNEYS for your dicker boots!!!

I bought my caramel pair from them and they arrived DAMAGED! They're unworn (the soles) but the tops had stains all over them. I called customer service and they did nothing for me - basically told me to send them back - oh and p.s. I would have wait until they cleared the return process for my refund.

JUST AWFUL AWFUL EXPERIENCE. BUYER BEWARE!!
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I'm sorry to hear this!
Did you order a new pair? I thought I saw you posted your bew purchased of the black & caramel (cognac) leathers a couple pages back..?
 
#2,706
raradarling said:
Hi Sam! Sorry for the late reply - I didn't see this entry until just now!

I wear a 39 in most IM - the Beketts and Manlys. Like you I went down a size in the Dickers and bought a 38 (mostly cause that's all they had). I ordered the Jacobs in 39 and they are a bit large. If I wear bare feet they are too big and I feel unstable. If I put on thick socks then they are perfect! I'd rather have a boot run slightly large than be too tight, so I stuck with the 39 (plus my left foot is bigger than my right!). Hope this helps!!



I agree that we shouldn't have to do any 'extras' to these shoes considering the price. That said, I had rubber soles put on mine so I'd feel more secure. I felt like I might slip otherwise - plus, since the soles are made of leather they will run down much faster. I plan to use my Dickers a lot and want to give them a long life!
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May I ask how much was to put the rubber sole ? Thx!
 
#2,709
juneping said:
i am sorry that you had a bad experience.
i use barneys a lot (both online and in store) and never had a problem. you can just return the defected item and place a new order...it's just the policy and there's no way they can offer any kinds of help...
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I know - but I've had much better customer service from other luxury retailers. For example when I had to do an exchange for an item recently - another vendor sent it to me express shipping (free) and didn't charge me for the new item. If I had NOT returned the first item I would have been charged of course - but they did what they could to keep my business. I never had to float the cost of both items while I waited for them to make it right.

Barney's was not even apologetic for the DAMAGED boots they sent me. I could do as you said: return the first pair (and wait up to two weeks to get my money back) and in the meantime place another new order. So there would have been almost $1,400.00 of boots (interest charges etc.) while I waited for them to take off the first pair.

In the end I reordered from another vendor - no way was I going to give Barney's that sale after this fiasco.

Do you get my point?
 
#2,710
i understood you...
even for NAP...my exchange process was extremely long like 1.5 weeks. for free shipping/return, i thought barneys and NAP are really great. i know a lot of online store have very strict return policy.
i think for exchange, the cc can't charge you interests...??

i had a very bad experience when i bought a second hand chanel...so i don't really get bothered by stuff like this....

beauxgoris said:
I know - but I've had much better customer service from other luxury retailers. For example when I had to do an exchange for an item recently - another vendor sent it to me express shipping (free) and didn't charge me for the new item. If I had NOT returned the first item I would have been charged of course - but they did what they could to keep my business. I never had to float the cost of both items while I waited for them to make it right.

Barney's was not even apologetic for the DAMAGED boots they sent me. I could do as you said: return the first pair (and wait up to two weeks to get my money back) and in the meantime place another new order. So there would have been almost $1,400.00 of boots (interest charges etc.) while I waited for them to take off the first pair.

In the end I reordered from another vendor - no way was I going to give Barney's that sale after this fiasco.

Do you get my point?
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#2,711
juneping said:
i understood you...
even for NAP...my exchange process was extremely long like 1.5 weeks. for free shipping/return, i thought barneys and NAP are really great. i know a lot of online store have very strict return policy.
i think for exchange, the cc can't charge you interests...??
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The whole issue is *they don't do exchanges* so until my return clears their system (two week average they said) I'm covering both purchases. In the end what really matters is that they sold DAMAGED boots as new and were very matter of fact about it. Zero customer service. So at one point the sales person said "so...ugh do you want to return them"? Duh. No I'd really like the pay $670.00 with tax for damaged boots.

There are enough vendors selling Marant Dicker boots out there now that it's worth it to warn other nice pf'ers about my experience with Barney's. I don't like paying nearly $700.00 for damaged stained boots - but that's just me.:laugh:
 
#2,713
bekind20thers said:
Did those of you who bought the dicker boot from this season(gris, khaki) to be a bit snug? I'm going to go ahead a purchase my first pair and want to get the right size! I'm a us size 8, not sure if 38 will be best for me or 39? Is it better to be safe and order a size up for more room?
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I ordered a 38 Dicker and am a true US 8. They are great with no sicks, okay with thin socks and they'd be too snug with a tight sock. I was told they'd stretch a little. HTH.
 
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