Is this normal??

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#31
Mabob said:
Update:

I stopped by a Coach store earlier today. Showed my bag to the ladies there, they immediately expressed concern and replaced it. No questions asked. I didn't even have my receipt with me (I wasn't planning on being near a Coach store, things just worked out) but they pulled my info up on the computer and said they know it's new because it's a new bag.

I was a little apprehensive walking in based on some of the remarks in this thread, but my experience was entirely positive today. I'm very glad I stopped in and I want to thank all of you who have supported me during this endeavor.

I have not asked for a price adjustment - the comments I've received about probably receiving the PCE due to this purchase (putting me at around $800 total for the year) made me rethink asking for an adjustment. Plus with the service I received today, the $100 is well earned by Coach.
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I'm so glad Coach replaced the bag for you. This is the type of service I have always received from Coach, they have always stood being their merchandise.
 
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