I purchased my DE Neverfull mm in August last year. I was assured by my SA, who is also the manager, that the cracking issue was resolved. He stated that if I ever had any problems that I could exchange the bag.
Well I just happened to be switching over to my Neverfull and decided to do a once over, and what do you know........cracking!!!!
I am so upset as I love this bag but I just can't carry her knowing that over time it is only going to get worse. I plan on going to LV this weekend to inquire about exchanging for either the mono or azure. I pray I have no issues with the exchange since I was told I wouldn't. I'm going to call first to make sure my SA is there before making the 45 minute driven.
For those of you that had the cracking issues, and successfully exchanged, how long did you have your bag prior to exchanging? It's been almost 7 months since I've had mine and I'm worried that they will tell me it's wear and tear. Which it's clearly not as I have only carried it a handful of times.
I'll attach some pics so you can see the cracking.
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