You are right but if you give them the style number that located on the creed stamp they would be able to tell you the name of the bag as well.
Please, when replying to a specific post, use the QUOTE button so we know who you're replying to - that's probably mentioned in the Forum FAQs. It's always a good idea to read them.
Secondly, if you're replying to me and post 4191 specifically, I did give the style name. If you want to double-check it on your computer, go right ahead. Some of us actually do keep records and old catalogs.
And if you work in a Coach store as you seem to have suggested, I'm sure you and all other SAs have better things to do with your time than looking up style numbers, whether by phone or in person. (Did you take the time to look it up, BTW?)
That's why we have an "ID This Coach Item" thread. And if we can't ID an item, we'll suggest calling Coach's CS number as a last resort, NOT bothering a store employee.