I will try to post pics after this, but I am on my Blackberry so we will see how that goes.
I go into Cartier on Saturday, and a saleswoman approached me. I told her that I had a number of things that I would have looked at. So she seated me and took a look. I first showed her how my baby Trinity bracelet and how the silk cord had unravelled. She told me it would be $18 to change the cord. I told her I simply wanted it retied, and she said they would have to use a totally new piece of silk cord. (I see. Not liking this so far, since it unravelled because they didn't tie it right in the first place) Then I showed her my Trinity ring, and we tried on a smaller size. Maybe? I wasn't sure because she didn't have the classic model in a size 53. Then she told me that they could resize mine or get it polished since it already had some wear and then they could exchange it. Either way, it was going to cost me money that I didn't want to spend. But I was okay with that, because I can find a way to wear my Trinity ring year round. So I dropped that concern.
Then I brought out the Love bracelet. I told her I had bought it second hand and that I wanted to get it cleaned up. She took her loupe out and examined the markings inside. She seemed only partially satisfied of its authenticity. I then showed the blank cert and the receipt. She offered to steam clean it, which is free of charge. I agreed. She disappeared for awhile. When she came back, her demeanor seemed different. She remarked how much shinier it looked after the steaming, and offered to put it on my wrist. I was unsure, because if it wasn't authentic, then I didn't want to wear it! So I asked her if she thought it was authentic. This time she said it was, with a heck of a lot more certainty than before she went to steam it. My thought is that she must have looked up the serial number while she was in the back. They aren't technically supposed to do that, but she seemed so much more confident.
I decided that since she had obviously had its authenticity checked for me, that I would spend the $ on a new cord. I wanted a purple one anyway. So she disappears again, and when she comes back out with it, she tells me that they aren't going to charge me for the silk cord change. Ok!
So it started out awkward, and ended up pretty awesome!