i JUST needed to get this out. anyyy thoughts or feedbacks constructive or positive welcomed.
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so today, along with PCE craziness we have regular business as usual.
i was busy for a while, then i noticed that my cashier was helping a customer and so i kinda jumped in since the store was a bit slow by then.
the customer was interested in the carryall style and carlys. unfortunately carlys are sold out and we were down to the 598 angora and the 398 camel and the customer, after a series of questions was interested in the carly 10616 in b4/ph.
of course i tell her it's sold out but even after telling her that it's not orderable through JAX and that NO stores in our area has it she still insist that is "the bag" she wanted.
my manager just talked about not contacting other stores and telling the customer it's not orderable anymore (true) because coach doesn't want us to 'disappoint' the customers (apparently they complain if the bag isn't there, despite our telling them it's not guarnteed)
but i forgot, silly me, and did a country wide search (all over USA basically) and i managed, after calling a couple of stores, to locate a carly that CAN be sent (new stores can't, it's a policy) in b4/ph!
do you know how many there are in the US? About less then 15, the rest are most likely misinventory.
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we took down the customer's info on the special order form and she left, instructing us to call her with the "total" and wanted me to try my best to waive the shipping fee.
Long story short, I called, faxed the form, the whole nine yards and convinced the other store to waive the fee (for phone orders it's pretty strict) and got a confirmation that the bag is going to be packed and shipped that very day.
Because of PCE and the customer flow, I managed to get it confirmed right before my shift ended, and I left it to my cashier to call her back and when she did with the total (include tax that i calculated)
she said that the customer interrigated (sp) her! and was wondering why the bag was over 500$ when she thought it was 398$?! but she tried the angora on and knew that was 598?!
There wasn't even a thank you, fine, but there's no need for attitude. the shipping was waived so if there are any issues you can always return and there is no loss since the shipping was 0.
on the bright side i was pleasantly surprised when one of my customer stopped by with godiva chocolate biscuits! =9 i love chocolate.
---------------
so today, along with PCE craziness we have regular business as usual.
i was busy for a while, then i noticed that my cashier was helping a customer and so i kinda jumped in since the store was a bit slow by then.
the customer was interested in the carryall style and carlys. unfortunately carlys are sold out and we were down to the 598 angora and the 398 camel and the customer, after a series of questions was interested in the carly 10616 in b4/ph.
of course i tell her it's sold out but even after telling her that it's not orderable through JAX and that NO stores in our area has it she still insist that is "the bag" she wanted.
my manager just talked about not contacting other stores and telling the customer it's not orderable anymore (true) because coach doesn't want us to 'disappoint' the customers (apparently they complain if the bag isn't there, despite our telling them it's not guarnteed)
but i forgot, silly me, and did a country wide search (all over USA basically) and i managed, after calling a couple of stores, to locate a carly that CAN be sent (new stores can't, it's a policy) in b4/ph!
do you know how many there are in the US? About less then 15, the rest are most likely misinventory.
----------------
we took down the customer's info on the special order form and she left, instructing us to call her with the "total" and wanted me to try my best to waive the shipping fee.
Long story short, I called, faxed the form, the whole nine yards and convinced the other store to waive the fee (for phone orders it's pretty strict) and got a confirmation that the bag is going to be packed and shipped that very day.
Because of PCE and the customer flow, I managed to get it confirmed right before my shift ended, and I left it to my cashier to call her back and when she did with the total (include tax that i calculated)
she said that the customer interrigated (sp) her! and was wondering why the bag was over 500$ when she thought it was 398$?! but she tried the angora on and knew that was 598?!
There wasn't even a thank you, fine, but there's no need for attitude. the shipping was waived so if there are any issues you can always return and there is no loss since the shipping was 0.
on the bright side i was pleasantly surprised when one of my customer stopped by with godiva chocolate biscuits! =9 i love chocolate.
Especially after all you did to help her find that bag.
i wish! people like you are the best!!!!!! thoughtful is definitely a plus on top of a thank you!
customers like you batgirl!
