Hi
I'm new to this thread, but I wanted to share my Cartier tank horror story.
I have a tank watch from the late 70's with a deployant strap. It no longer fits, so I went to Cartier back in January for a new band. It had to be custom ordered because my deployant buckle is non adjustable. They estimated the size of my wrist and placed my order. Four months later, the strap arrived.
It didn't fit (too large), so it had to be reordered. My DH saw how disappointed I was at the wait and bought me a regular (ardillon) buckle and band. My local Cartier store (Manhasset, LI) ordered it for me.
We had ordered (and paid for) an 18K gold buckle, so I was shocked when I picked it up last week. NO HALLMARK. NO CARTIER STAMP. NOTHING WHATSOEVER TO IDENTIFY IT AS EITHER CARTIER OR GOLD.
The salesman who ordered it was also perplexed and placed a reorder. He told me to wear the watch with the unmarked buckle until the new one came in.
Today I'm picking up the new buckle. It's a good thing too because the Cartier caiman band that I've been wearing for ONE WEEK is already splitting and cracking, and part of the edging has peeled off.
Has anyone else had problems like these? The personnel at my Cartier store have been extremely helpful, but really. Estimating custom sizes? An unmarked buckle? A cracking band? I certainly expected more from Cartier!