I got a surprise gift delivered today

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#31
HPhilly said:
I feel terrible for you. This is a lot of money that you’ve spent and she earned commission on. To retain you as a customer, and to show an appreciation for your loyalty, she could have and should have acknowledged you with a small something. I reached the point when I tell SA that I do not feel appreciated or well taken care of. It works like a charm every single time. I also wrote a nasty letter to Hermes Headquarters after one particularly bad experience in Hermes store, which they palliated with exotic Kelly :smile:))
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Thank you for your understanding and sweet note! Oh that's smart idea you made, I would like to do the same if VCA has headquarter where i can write..? I really regret now I should've purchased from other SA, then my experience would have been pleasant..
 
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#37
GlamarousBarbie said:
My SA is officially fired from being my SA. I’ve spent a lot of money and never got something for Christmas either.
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I don't blame you for firing your SA! It does feel off putting when you have spent money on your purchases and you don't receive a small token of appreciation. I am always thrilled when I receive those mini catalogues in the mail but I don't receive all the publications. I am not sure how they decide who gets what. It must be on a tier spending, ie: > $1 million, gets so and so and > $100k, gets so and so, etc.
 
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#38
lvchanellvr said:
I don't blame you for firing your SA! It does feel off putting when you have spent money on your purchases and you don't receive a small token of appreciation. I am always thrilled when I receive those mini catalogues in the mail but I don't receive all the publications. I am not sure how they decide who gets what. It must be on a tier spending, ie: > $1 million, gets so and so and > $100k, gets so and so, etc.
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When I got my Perlee Clover bracelet, they were hesitant on giving me a book. A book. A literal book. I’ve seen people get them with a 5 motif bracelet, but they were so hesitant on giving me one with my purchase. Makes no sense!
 
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#39
Same boat! I've never received anything from my SA at VCA. I like him but I'm thinking maybe the feeling is not reciprocated. I didn't even get offered champagne on my birthday or any goodie, when I specifically told him about my birthday a good few times.
 
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#40
GlamarousBarbie said:
When I got my Perlee Clover bracelet, they were hesitant on giving me a book. A book. A literal book. I’ve seen people get them with a 5 motif bracelet, but they were so hesitant on giving me one with my purchase. Makes no sense!
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The Perlee Clover bracelet is a big purchase.....I am puzzled to why it was so difficult for them to give you a book. The only thing that might come to mind is that your dedicated store has high spenders and most of these complimentary gifts are given to them on a priority basis.
 
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#41
lvchanellvr said:
The Perlee Clover bracelet is a big purchase.....I am puzzled to why it was so difficult for them to give you a book. The only thing that might come to mind is that your dedicated store has high spenders and most of these complimentary gifts are given to them on a priority basis.
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That’s what I think. The area definitely has significantly higher spenders than me and the gifts probably go to them. Outside is always full of Mercedes G Class, Brabus, Lamborghinis, etc. then there’s me in my Mercedes AMG C63… Haha
 
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#42
GlamarousBarbie said:
When I got my Perlee Clover bracelet, they were hesitant on giving me a book. A book. A literal book. I’ve seen people get them with a 5 motif bracelet, but they were so hesitant on giving me one with my purchase. Makes no sense!
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Yeah that is really weird and unfortunate. I only bought a 6 motif necklace in Paris Vendome and it was my first time meeting that SA... and he was super gracious and gifted me this massive book! Actually he forgot to give it to me when I left but he knew I was going to a different boutique next door and sent his colleague who walked over and delivered it to me! Which I thought was super nice. I think sometimes you just meet a nice SA and make a connection. I don't have a lot of spend at VCA in general. My store in the US is 5th Ave Flagship and I definitely am not anywhere close to being a big spender there so I don’t think it’s due to spend in my situation. :shrugs: I think some SAs are just stingy about giving out swag and some are not.

The book is actually beautiful with gorgeous photography. And very heavy!
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#43
GlamarousBarbie said:
Why does everyone get these things except for me?
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Can't speak for all the random gifts from the SA, but the red pockets are generally geared toward Asian clients who celebrate lunar new year. My SA slipped in the red pockets when he was wrapping up my purchase after hearing that I'll be celebrating lunar new year with the family.
 
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