I can't get on to eluxury.com
- Thread starter Jane Ann
- Start date
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It's been driving me crazy because I thought I was the only one. Thank you so much for making this thread. I just thought my computer was being stupid. I haven't been able to log on there for a week.
I almost want to say that this is a networking issue, not a computer issue. I can access eluxury.com from work with my laptop, albeit slowly, but using the same laptop at home on our cablemodem just gives me a timeout response.
I logged onto several of my accounts which are spread over systems that use different network providers, and ran what is called a "traceroute" from each to the address eluxury.com. A traceroute gives you information about every step in the network from the place you started to the destination you specify. The "route" that I can see is shorter from some places than others. In the latter case, the route (or number of "hops") are so many that I'm guessing that the time it takes to get through all of the hops exceeds the timeout in our web browsers.
I'm home right now so I can't get to the website - can someone please see if there's an address on the eluxury.com site to report technical problems? If there's somewhere this can be reported, I can try giving it a shot.
(Edited - I forgot that www addresses expand out to links.)
I logged onto several of my accounts which are spread over systems that use different network providers, and ran what is called a "traceroute" from each to the address eluxury.com. A traceroute gives you information about every step in the network from the place you started to the destination you specify. The "route" that I can see is shorter from some places than others. In the latter case, the route (or number of "hops") are so many that I'm guessing that the time it takes to get through all of the hops exceeds the timeout in our web browsers.
I'm home right now so I can't get to the website - can someone please see if there's an address on the eluxury.com site to report technical problems? If there's somewhere this can be reported, I can try giving it a shot.
(Edited - I forgot that www addresses expand out to links.)
I just got off the phone with customer service. They only received a couple of emails since the upgrade so they thought it was just individual computer problems. You know perhaps your cookies not enabled or something. But they have received a couple more lately. I told her that many people were not able to see the site but have been trying. She said that the technical department would take a look at the upgrade this week.
So if you are unable call or shoot an email to them!1-877-890-7171.
So if you are unable call or shoot an email to them!1-877-890-7171.
I can't get on either by writing in the Designer Handbags, Clothes, Designer Shoes and Louis Vuitton at eLUXURY on the address bar, but CAN when punching on the ad above. (there when you punch to post.) Try that for those of you who can't get on. (have no idea why that is...) ??
I cannot get on either... I've been trying for 2 days. If anyone's found a solution, please let me know 
