I think that these SA's make their own rules.
I asked for my jypsiere bag to have an extra hole as it was too long on me and one SA commented that for straps in all Hermes bags, they hesitate to lengthen/ shorten it, as usually the H creatives wouldnt want to change the symmetry of the bag. It might get distorted in the process. Maybe that is why they don't want us to have an adjustable strap?
I got the exactly same answer. but if your k has PHW, you could order an evelyne strap in the same colour as GHW evelynes are no longer being produced, my SA offered this too but my k has GHW.. So I've been holding off ordering a strap for a while...![]()
I did ask for an Evelyn strap as an alternative and was told that the headquarter wouldn't do it because it would change the look of the bag... It does seem like the answers do vary from the headquarter or the SA...I guess it's worth a while to ask a different H store to order me a Everlyn strap then?