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I do not pull the chain in on both sides....I only pull it on on one side and leave just enough out to fold the tissue paper around it. If you pull in the chain too much than you risk it leaving a dent on top of the bag..So only pull in the chain on one side...I am putting together a "how to store" info post with pictures so that will be up very soon..I had a lot of difficulty myself at first with handling the bag and how to store it..its like having a child for the first timei was super careful and scared to do anything with it and was soooooo gentle with storing it. Now that I am more comfortable I know how to handle it better without scratching it and how to store it without being scared.. So look out for the post!!!!