Omg I miss her too! She use to send emails of the stock inventory. Ever since she left I stopped getting them. I asked multiple times to be added on the list and still nothing. Such a bummer!
Horrible Experience At Chanel Hirshleifers
- Thread starter Roe
- Start date
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So sad to hear about all of these terrible experiences at Hirsch. I haven’t shopped there in years but also agree that I miss Penney! I still follow her on Instagram because I love her style and she has the most adorable family.
I don't shop there anymore since Penney left. Too much of a hassle and Thomas never responded to me. I used to shop there regularly but I prefer to give a nice SA my business.
I wouldn't worry, I've preordered in full from them and I've had no issues. Just be patient
Penney was definitely great! She put my on their emails lists and everything but left shortly after.
Update on my order. My Hirsch SA (Thomas) contacted me today to tell me my mini had arrived and that it will be shipped out tomorrow. I mention it just in case anyone else gets worried because of the other experiences had that were less than desirable. My SA was very helpful and quick to respond and will send me tracking info as soon as it's available. This is my second purchase with my SA at Hirsch and I have been happy with his service. I hope others have a good experience as well. The big positive of their strict return policy is getting the bags in pristine condition. I only buy from them if I am 100% on an item.
Thomas is a little bit slow when it comes to responding to queries but he seems nice in general.
In my experience, he's always been quite fast to respond when I have asked about items I am interested in. I wonder why the discrepancy? I usually email him.
I text him. I guess I usually send him a text whenever he’s busy. Not a big deal for me tho because he responds anyways and that’s what matters.