Today I was visiting my local boutique and I couldnt believe the way a customer was treating the SA. The customer was buying a pair of nadias on sale, and was asking every SA (we were the only two customers in the store today) and every manager if they could give her a military discount or any other type of discount. After much debate and after walking around and wearing these shoes for about 30 minutes (which she should have to pay for them then by default, she practically owned them) she asked about PCE, which the SM replied that there wasnt one going on right now, and the customer asked why she hadnt ever received one before. Well it turns out the customer had never shopped full price before or really shopped with the company before at all, which is generally how you get them, at this point the customer was making a huge scene, yelling at the staff, and slams down the box of shoes on the counter saying she's not going to buy them because she's not "preferred" enough. Does anyone else think this is absolutely ridiculous? For one a grown woman acting this way in public, but to treat an entire staff of people like that, who are just doing their jobs. Has anyone else witnesses anything else like this?
horrible customer experience today
- Thread starter highrider9o9
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If I were the staff, I would ask for her name, and put it swiftly down on the blacklist. Some people just have zero manners!
Unacceptable. People need to realize that at the end of the day we are all human and this is no way to treat others. I would have a few words with that customer if it was my store because the SAs there go above for every customer.
Btw, discount cannot be applied on a sale item anyways and those Nadias are the most comfortable shoes ever!
Btw, discount cannot be applied on a sale item anyways and those Nadias are the most comfortable shoes ever!
I think PCE's can be applied to discount items...at least I've purchased three pairs of shoes this way, with no problems.
She's probably learned from a lifetime of experience that she can get her way by throwing a big screaming fit like that. I guarantee this wasn't the first time she's done this in a retail establishment and it won't be the last as long as there's a chance the SAs will give her what she wants to shut her up and get her out of the store.
I really feel for SAs in situations like this since there's no right answer - either giving in to her or not can cause problems down the road if she complains.
I really feel for SAs in situations like this since there's no right answer - either giving in to her or not can cause problems down the road if she complains.
I had too, but not the last 2 PCEs when they started the changes.
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On behalf of those of us that work in the service and hospitality industries, we deserve a lot more love than we get!
Although I can say that the abusive people really are few and far between. They always get the privilege of not speaking to me anymore but rather the "big buck" people who actually get paid to listen to that kind of disrespect. Nobody disrespects me. Ever.
I will never forget the advice of one of my first bosses in college. She lined all the newbies up and made us promise to remember that no employer should ever expect their employees to take abuse. Lesson taken to heart and please teach it to your kids and grandkids. Everyone deserves respect and, if you're having a bad day, please stay home and take a deep breath or call me at another time! It also doesn't hurt if you witness disrespect to step in and say something or give the staff members an encouraging word or two after the dust settles. I can not tell you how much that helps when you're the one actually on the receiving end of it.
Although I can say that the abusive people really are few and far between. They always get the privilege of not speaking to me anymore but rather the "big buck" people who actually get paid to listen to that kind of disrespect. Nobody disrespects me. Ever.
I will never forget the advice of one of my first bosses in college. She lined all the newbies up and made us promise to remember that no employer should ever expect their employees to take abuse. Lesson taken to heart and please teach it to your kids and grandkids. Everyone deserves respect and, if you're having a bad day, please stay home and take a deep breath or call me at another time! It also doesn't hurt if you witness disrespect to step in and say something or give the staff members an encouraging word or two after the dust settles. I can not tell you how much that helps when you're the one actually on the receiving end of it.
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She had, unfortunately, probably had success in acting that way before....most stores prefer to avoid embarrassing outbursts like that- and she probably knows it and was playing her "part" to perfection.
Kudos to the sales reps on NOT losing their cool....what a horrible thing to happen to them and for you to have to experience as a customer.
I am surprised, too, after half an hour, that someone didn't "slip" to the back room to contact security. Certainly, the situation warranted it- unfortunately, in this day and age- you do not know what might "trigger" some people or what her true intents were.
Just glad it ended for all!
Kudos to the sales reps on NOT losing their cool....what a horrible thing to happen to them and for you to have to experience as a customer.
I am surprised, too, after half an hour, that someone didn't "slip" to the back room to contact security. Certainly, the situation warranted it- unfortunately, in this day and age- you do not know what might "trigger" some people or what her true intents were.
Just glad it ended for all!
My question is - if she never shopped FP or had PCE before - how did she even know about it?
I do hope her rude entitled rear-end is reading this very thread.
I do hope her rude entitled rear-end is reading this very thread.