I would keep it, but I am a huge fan of H heritage leathers. As mentioned already, the dents/scratches are inevitable with Barenia — it will be less noticeable as time goes on though. GLD.
Hermes sold me a bag with a dent?
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My fauve barenia had a small mark on the front when I received it from the store but I knew it was part of how that leather wears. Looking at your picture though, I can definitely see a dent on top of the marks and it seems like something was pressed into the bag or hit it causing this damage. Imo that is not ok for a new bag, and the marks on your bag are above and beyond minor scratches, which you might expect on a new bag with this type of leather.
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Even allowing for the way Barenia wears, I would not expect to see it sold new in that condition.
Regardless of what it is, or from where you bought it, the bottom line is that if you buy something you deem to be defective, you should take it back. Why should this be different because it is Hermes.
I could not discern the 'dent', but the 'scratch' would bother me on something sold to me as new.
All the opinions on barenia wear and tear are vaild, nonetheless I don't see why it should not start off pristine and the marks that develop are your wear and tear.
I have some barenia pieces including large bags and I don't find it as easily marked as you might be given to believe.
Instant reject! That never should have been offered for sale full price to the public. Would you accept obviously defective merchandise from any other seller? Personally, if I am paying 5 figures (or even 2) for an item, I want to do my own damage. At least I would have a story about how the war wounds were obtained. 🥴
It appears that you are looking for opinions that will agree with how you are
feeling about the "dent" & "scratch"
As the explanations go, this is the character of Barenia, like it or dislike it
Perhaps you might want to go back to the H store where you made the purchase
& have a conversation about your feelings about this dented area of your bag & explore
options that perhaps will be given to you.
Frankly, (not looking to discourage you but) I don't think you are going to be happy with this bag &
you should love, wear & enjoy the bag, JMO
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Although it is something that can happen to barenia, it is not the character of barenia per se.
More problematic would be proving that this has not happened to the bag whilst it has been in your possession.
If you just got this, I would go back ASAP and discuss with your SA. You and only you can be satisfied with your purchase.
Yup, that’s a dent alright, but I think I’d rather have made the dent myself. It’s hard to see how the bag made it out of the boutique but it did, and now you have difficult choices before you that only you can make.
I would return this to the store..Scratches I could deal with but this bag has clearly been 'dinged' on the base and damaged.
As @WhiteBus stated in above post I fear it may be difficult for you to prove you did not damage the bag after purchase.
Its unfortunate that you did not notice the damage whilst at the boutique.
Good luck and let us know what happens.
I took the bag back to H and they will send it for repairs, no questions asked. Thanks everyone for the input.
wow, that's good news; glad you got a positive response...did they say how long you will unfortunately be without your "new" bag, or if they will will expedite the spa?
They said they will expedite the spa and aim to get the bag back to me by new year (or xmas if they're really good). So I think the reason the bag got sold to me in this condition was because my SA was off that day so another SA showed me the bag. She was still in training. I didn't inspect the bag thoroughly in store because it was super busy that day.