Hermes sale at Mitchells/Richards in Connecticut

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#16
I took a quick trip to Mitchell's today to look at Hermes, and HAVE to say I was very upset with the sales help. I wanted to see the tiny leather drawstring pouch and the SA just kept chatting with her friend while I waited, then she walked away - didn't even ask if I wanted help. Then another SA came and acted snotty to me when I asked to see a bracelet. I was teken aback by this, since Mitchell's is SUPPOSED to be known for great customer service. And of course, me being me, I kind of took it personally, like I wasn't good enough for them.

What bothers me is that I had a lot of errands to do today and my stop at Mitchell's was intended as a treat for myself. I left feeling bad.

Thanks for letting me vent. :pout:
 
#19
880 - Thanks for the hugs!! :flowers: I wanted to share my experience so others going there would know. They've always had friendly salespeople and I was really surprised at the lack of courtesy today.

sleepyjae - I go to Richard's almost every day on my lunch break. Both stores are about the same distance from me, I just wanted to check out the inventory at Mitchell's.
 
#20
Hermes Nuttynut said:
I took a quick trip to Mitchell's today to look at Hermes, and HAVE to say I was very upset with the sales help. I wanted to see the tiny leather drawstring pouch and the SA just kept chatting with her friend while I waited, then she walked away - didn't even ask if I wanted help. Then another SA came and acted snotty to me when I asked to see a bracelet. I was teken aback by this, since Mitchell's is SUPPOSED to be known for great customer service. And of course, me being me, I kind of took it personally, like I wasn't good enough for them.

What bothers me is that I had a lot of errands to do today and my stop at Mitchell's was intended as a treat for myself. I left feeling bad.

Thanks for letting me vent. :pout:
Click to expand...

They are not nice to me in both stores so I don't bother with them. Every time I receive a mailing from them, I wish to send it back with a nasty note.
I realize that they could have me banned from Hermes stores easily so it's only my fantasy.:graucho:
 
#23
I see that Mitchell/Ritchards is in 3 locations. Do they all carry H? The one in Huntungton, NY is open on Sunday. Any advise about what store to go to. I live in NYC, but not familiar with the store...Thanks
 
#25
I was at Mitchell's yesterday. They had a few croc bangles, shoes, a couple of scarves and one belt. I was there late in the afternoon so I don't know if there may have been more earlier, but (for me) it wasn't worth the trip.
 
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