Hermes Repair/Refurbish policy - Official Spa Thread

[880]

Quadrille kelly that was a month old had some white peeking out of the black leather handle where it attached to the clasp. Since it was new, I didn’t dab some shoe polish with a Q tip but sent it to Spa. 3 weeks later it came back in a new dustbag. I said I didn’t need another dustbag, but they said take it to protect it on the way home. No charge. Also turned in my box leather Kelly longue wallet bc the tiret palladium was fading off. They quoted me a price, and said that the craftsman might also recommend replacing the plate and treating the box leather to a spa. I forgot the exact prices quoted for each item, but I think estimated total was 500+ USD. I signed on the dotted line and turned it over.

 

[wormz07]

Hi All,

Does this look like tarnishing that can be cleaned with rouge cloth? Or total replacement at H spa.

This vintage came back from H spa. Looks like they've fixed the body and had it all made up and refinished but didn't want to replace the hardware.

 

[WhiteBus]

Hi All,

Does this look like tarnishing that can be cleaned with rouge cloth? Or total replacement at H spa.

This vintage came back from H spa. Looks like they've fixed the body and had it all made up and refinished but didn't want to replace the hardware.

View attachment 5665012

View attachment 5665013

View attachment 5665014

What was on the estimate?
The hardware looks as if the plating is worn, so beyond polishing up.
Unless authorised, I would not expect hardware to be replaced;
apart from the additional cost, some people would prefer to keep the vintage appearance.

 

[QuelleFromage]

Hi All,

Does this look like tarnishing that can be cleaned with rouge cloth? Or total replacement at H spa.

This vintage came back from H spa. Looks like they've fixed the body and had it all made up and refinished but didn't want to replace the hardware.

View attachment 5665012

View attachment 5665013

View attachment 5665014

Did you request hardware replacement? It's not something they insist upon, usually.

 

[maxroxxherhandbags]

I asked about getting a replacement lock for a vintage Kelly bag and my SA advised me that the gold of the new lock would be a totally different gold to the older (almost brassy gold) of the original HW, at that time we also discussed replacing the hardware on the bag and my SA advised against it and I agreed that the 'newer' gold plating they used would look odd on what was obviously a vintage Box bag.
I suspect that may be the reason they didn't advise hardware replacement for your bag which looks to be an older bag like mine.

 

[maryg1]

My store finally reopened and I called to enquire about the bags I left 2 months ago.
They told me the bags are under evaluation but I will probably receive the quotation in January, since the atelier is going to close for Christmas holidays.

 

[Tonimichelle]

My store finally reopened and I called to enquire about the bags I left 2 months ago.
They told me the bags are under evaluation but I will probably receive the quotation in January, since the atelier is going to close for Christmas holidays.

That's a long time to wait just for the quote.

 

[maryg1]

That's a long time to wait just for the quote.

I know, but other members from Europe confirmed that it can take up to 4 months now. At least I have the confirmation that my bags are in the atelier!

 

[Tonimichelle]

I know, but other members from Europe confirmed that it can take up to 4 months now. At least I have the confirmation that my bags are in the atelier!

True! Fingers crossed for you that it doesn't take too long to get them back

 

[hyhbb]

Hi all,

I understand that Hermes is able to repair/replace hardware on your bag. I was wondering if that includes the metal feet? Has anyone had experience replacing the feet? Seems like it might not be an easy task - will they need to take apart the bag? Thank you.

 

[RJY]

I understand that Hermes won’t spa interiors, but has anyone had their Double Sens spa’ed and if so did they clean both sides? It was speculated earlier in the thread that they would, and it seems like the logical outcome given the reversibility and lack of interior lining. I’m curious because I’m considering this style.

I was looking at a Double Sens last year. I didn't get it because it wasn't in colors I was in love with, but my SA at the time said he confirmed with after sales that H would work on both sides.

 

[escamillo]

I was looking at a Double Sens last year. I didn't get it because it wasn't in colors I was in love with, but my SA at the time said he confirmed with after sales that H would work on both sides.

That’s great info. Thanks a lot!

 

[RJY]

That’s great info. Thanks a lot!

You’re welcome. Glad to help.

 

[QuelleFromage]

Hi all,

I understand that Hermes is able to repair/replace hardware on your bag. I was wondering if that includes the metal feet? Has anyone had experience replacing the feet? Seems like it might not be an easy task - will they need to take apart the bag? Thank you.

Yes, you can replace feet. Generally they don't get scratched up the way the plates do. It does not require dismantling the bag.

 

[CrackBerryCream]

Yes, you can replace feet. Generally they don't get scratched up the way the plates do. It does not require dismantling the bag.

That's good to know, thank you!

The feet of my bags scratch much worse than the plates. I place my bags on the ground, incl. outside on all kinds of floors with stones etc., so it's not a surprise. The only funny thing: my newer GHW bags' feet reveal a silver metal below the gold layer, while my 1998 GHW bag has feet with an even more intense gold colour underneath the plating. Maybe brass?

But not planning on changing the feet or the hardware on my bags. Hardware scratches so fast anyway if you use the bag properly (without the plastic on).