I had a similar store pick up experience, but it was in the USA, so I am not sure if the situation is exactly the same and if certain regulations are the same, but here is my story: I ordered a petit h charm on the US site and chose to pick it up at my local store. It stated that it would arrive in the store in about 3 business days, but I waited for over a week without getting any further info regarding if the item was ready for pick up or not. Eventually I called my local store, and my SA said she didn't see anything, but she would go to check their stock room. She mentioned that sometimes items for store pickup may take more time than was listed because they usually would prioritize sorting through their own store inventory over sorting through store pickup items. The next day, my SA called and said she found it, and that I can pick it up immediately. At this point, my online order status was still listed as shipped. And even after I picked it up, the status was still listed as shipped. There was no confirmation of me picking up the package, which clearly shows how much lack of communication there is between the online store and their boutiques. Therefore, I would suggest you to contact your store and see if they can search for the package for you. I have a feeling that the item you ordered may already be in the store, but they just haven't sorted through the shipment or they forgot to update the online status. Good luck! I hope you will be able to get your order soon. Enjoy your stay in Paris!