Heart n 3D pear not big. I say it's about the size of your palm
The big ones are those squids .. yikes! I feel it's buggy eyes r staring at me
Hermès Petit H
- Thread starter Lutz
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
Heart n 3D pear not big. I say it's about the size of your palm
The big ones are those squids .. yikes! I feel it's buggy eyes r staring at me
I am not sure where to ask this question, but I purchased a petit H charms, and it was delivered on the 24th, however, since it was a holiday, no one was there to sign for the package. When I check online for the status of the package, it states "left at front door, signature not requested.." I was shocked, how could you leave something that valuable on the front door? who should be responsible if the package is lost? I can't find the package now, what should I do? I am really upset, as I have been looking for the charms like forever, sigh....
Contact Hermes.com or the boutique where the charms were purchased. If Hermès sent the package signature required, they will take up the issue with the carrier service. I can attest that during the holiday season, some carriers left packages on my porch even if signature was required. I think they wanted to make sure that any presents were received on time. However, if you didn't get your package, you need to contact Hermès first. Good luck!
It was from H.com, I chose Fedex Ground, thinking that I could avoid the holidays, because last time it took 8 days for delivery. Is signature required for Fedex Ground? That's such a bad way of making sure the presents ontime.....having the present arrive after holiday is always better than having the package disappeared. I just can't understand why they are being so careless in delivering H items. People can see the sender and figure that it is from H.com, and easily take it away......Thanks so much for your answer.
I'm sorry to hear about what happened to your order
I ordered two Petit H items from USA Hermes.com and I chose FedEx ground shipping for both orders and signature was required upon delivery. I would contact Hermes.com customer service. Hope they'll be able to resolve the issue for you to your satisfaction.
My 2 orders that I place this last week with H.com were shipped fedex and no signature required I was shocked when the 2 package on separate days was left on my door step. I would contact Hermès and the shipping company. Good luck I hope it gets sorted out and they get you a new charm.
Last time I ordered from them(though the value is higher, but still fedex ground), signature was required. I don't understand what has changed.....but I google and found that a lot of times Fedex, Ups do left package on your front door, porch even if signature is required. I guess the best they could do is refund, 90% they won't replace anther charm.I'm sorry to hear about what happened to your order
I ordered two Petit H items from USA Hermes.com and I chose FedEx ground shipping for both orders and signature was required upon delivery. I would contact Hermes.com customer service. Hope they'll be able to resolve the issue for you to your satisfaction.
OMG! so it is their ritual to leave package at the front door? It's so nice yours is still lying there waiting for you. I wonder what would Hermes do, I am so terrified that the would ask me to pay for the item or refund then put me on a black list. I don't think I will get my charm replaced, it was the elephant charm I have been waiting forever, and finally got after refreshing the webpage countless times, sigh....
Fedex has been leaving my USA hermes.com orders at the front door without asking for signature since November. Luckily, so far, none of my packages have gone missing (fingers crossed/knock on wood). It is a very careless act, and I hope this will not be their standard practice. In the meanwhile, I recommend you to contact Hermes customer service regarding the missing package. You should at least get a refund, and I do not see any reason why you would get black listed by Hermes because the problem is completely the fault of the delivery company, not yours. Good luck!
H.com has left packages at doors without signatures for years. It is based upon item value. I've had multiple H packages arrive on the same day with only the higher value packages (> $1000.00) requiring a signature. Most people people, myself included, are grateful for this policy. Also, H.com sends you an email with your FedEx number so you can track the package yourself. The FedEx link always clearly states "Direct Signature Required" if a signature is indeed required.
I called Fedex yesterday, and they clearly told me that the package didn't require signature, therefore it is within their power to leave it at the front door. I will contact Hermes and see how it goes, I just wish they could find or replace the charm. Thank you for the suggestions.
Last time I ordered an item, the value was $430, and signature was required. I know this policy is good for some, because you may not be at home all the time to receive package, but the problem comes when the package is missing, who should be responsible? I did track the package myself, and the message says, left at front door, signature not requested.
hedgwin, what is that flat, round charm-thing that looks like it is painted?? So interesting.... You are dang lucky to see these dangling lovelies...how would I die to see them all exposed and touchable....oh.....