Hermès Petit H

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#4,386
sparklelisab said:
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I am such of goober! Here is new Kitty! I have been loving a flat petit h charm on back of bag, and then the bulkier on front! And this is Cosmo. I did not need a cat for goodness sake, but I was at the pet store buying cat food, and I read his description: declawed, never been outside, 5 years old--and I burst into tears---how utterly sad. Then we looked at each other, and I brought him home. He stayed under my bed for a week, but this is his second week and he is happy and content with friends and family! Thank you for letting me share.
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Bless your heart in welcoming this kitty to ur home.. I'm sure she is loving it and thankful everyday [emoji8][emoji8]
 
#4,391
I got my rabbit without the petit H confetti piece but it did come with the Petit H ribbon. I contacted customer service and they promised to send me one and which they did.
For my seahorse and elephant, all came with confetti piece with ribbon.
However for my reindeer, it did not come with confetti piece, petit h ribbon and petit h booklet! I already emailed CS and their reply is they have ran out of the confetti piece. This seems very strange because I see others sharing their petit H items recently with confetti piece. It is truly unfair that some of us get it but other don't. Without confetti piece, ribbon and booklet, it's just not the whole package. Mind you we are paying the same price as everyone else...
 
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#4,392
MiniNavy said:
Can I ask what is the return policy for Petit H in US? Customer service said it's 10 days, but I can't find such info on the website... thanks ladies!
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The petit H return policy as posted on the US website does seem to be a little confusing. I think they meant to say that "returns must be made within 30 days of the date of order ... or 10 days after the date you receive the product whichever occurs later." So if you ordered the item on November 1st and received it on November 15th, the return must be made by November 30th, not by November 25th. Does that make sense?

http://usa.hermes.com/customer-service/general-terms-conditions-sale/usa
 

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#4,393
c18027 said:
The petit H return policy as posted on the US website does seem to be a little confusing. I think they meant to say that "returns must be made within 30 days of the date of order ... or 10 days after the date you receive the product whichever occurs later." So if you ordered the item on November 1st and received it on November 15th, the return must be made by November 30th, not by November 25th. Does that make sense?

http://usa.hermes.com/customer-service/general-terms-conditions-sale/usa
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Thanks so much for your detailed explanation!! I finally found that paragraph too and was trying to digest it , and I think you are totally right! Really appreciate it!![emoji4]
 
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