Hermès Petit H

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I placed an order on the reindeer charm about 7 hours through the mobile version of hermes website. I received a confirmation email immediately but when I logged in to the website right now, I couldn't find any info on that order... it just doesn't exist. Does anyone know why?
 
I placed an order on the reindeer charm about 7 hours through the mobile version of hermes website. I received a confirmation email immediately but when I logged in to the website right now, I couldn't find any info on that order... it just doesn't exist. Does anyone know why?
I had the same issued as well. I called them and they said when the shipping is ready, then you are able to see the order on the website :-)
 
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