Hermès Petit H
- Thread starter Lutz
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I ordered the petit H pleated necklace from the US website last week. The Fedex tracking showed the box being put on the truck for delivery - then all of a sudden, the tracking showed the shipper (Hermes) told Fedex to return the package to Hermes!
I was worried there was some problem with my CC, or my address. I called the 800 number and found out that Hermes Paris had made some sort of error when identifying the necklaces. I had purchased a blue necklace, but a pink one had been shipped out to me. Hermes USA found out about the error and had to "recall" many necklaces. They are waiting to get a blue one back to send out to me.
So...if it ever arrives, I will post some photos.
Did anyone else buy a necklace from the US website?
I was worried there was some problem with my CC, or my address. I called the 800 number and found out that Hermes Paris had made some sort of error when identifying the necklaces. I had purchased a blue necklace, but a pink one had been shipped out to me. Hermes USA found out about the error and had to "recall" many necklaces. They are waiting to get a blue one back to send out to me.
So...if it ever arrives, I will post some photos.
Did anyone else buy a necklace from the US website?
I ordered the petit H pleated necklace from the US website last week. The Fedex tracking showed the box being put on the truck for delivery - then all of a sudden, the tracking showed the shipper (Hermes) told Fedex to return the package to Hermes!
I was worried there was some problem with my CC, or my address. I called the 800 number and found out that Hermes Paris had made some sort of error when identifying the necklaces. I had purchased a blue necklace, but a pink one had been shipped out to me. Hermes USA found out about the error and had to "recall" many necklaces. They are waiting to get a blue one back to send out to me.
So...if it ever arrives, I will post some photos.
Did anyone else buy a necklace from the US website?
I did and they sent the wrong color. I ordered the blue too and had overnight delivery and received the red. When I looked on the website the blue was sold out so I just decided to keep the red. I was surprised they left a message on my phone yesterday asking if I got the wrong color and said they would arrange pickup so I'll call later and see how inconvenient that is going to be. I might just keep what was sent.
I've had problems with the H website in the past. I'd ordered a small clic clac and they sent me a large one. And I also ordered a horn pendant necklace and they sent me one that was used and was scratched and dented. I brought both in to the boutique for a credit and they were appalled when they saw the necklace.
So I'm not surprised you received an incorrect item. Their website staff are awful.
So I'm not surprised you received an incorrect item. Their website staff are awful.
ITA. I also have received incorrect items, and the reps are never aware when their own site is malfunctioning (which it does, often). H.com US is the pits.
I ordered the petit H pleated necklace from the US website last week. The Fedex tracking showed the box being put on the truck for delivery - then all of a sudden, the tracking showed the shipper (Hermes) told Fedex to return the package to Hermes!
I was worried there was some problem with my CC, or my address. I called the 800 number and found out that Hermes Paris had made some sort of error when identifying the necklaces. I had purchased a blue necklace, but a pink one had been shipped out to me. Hermes USA found out about the error and had to "recall" many necklaces. They are waiting to get a blue one back to send out to me.
So...if it ever arrives, I will post some photos.
Did anyone else buy a necklace from the US website?
I did so too and I called them up only to be told of a labeling problem and all the necklaces are being recalled for rematching before they get sent to the buyers.
I have also ordered a scarf, thought I ordered the item and color I wanted based on the web pic only to be sent the correct design but different colorway, apparently someone uploaded the wrong pic for that color code!
At least the CSR I spoke to was really polite and helpful, he made several follow up calls just to make sure I am all sorted!
thx r, called Wed and so far none yet but did request for a set 
.. someone purchased the display set last week .. will jingy be needing a set !?!
.. someone purchased the display set last week .. will jingy be needing a set !?!
thx r, called Wed and so far none yet but did request for a set
Jinjy is happy with the haul he already has. Whew!!!!
Did you go the the event? We were given goodie bags with Laduree macarons and an ornament.
LOL .. jinjy is blessed^
friends attended .. not sure why H events are always held on a tues eve ..
BTW: stopped by your H backyard last week, hope to stop by again and meet ya there
friends attended .. not sure why H events are always held on a tues eve ..
BTW: stopped by your H backyard last week, hope to stop by again and meet ya there
Can you give an idea of the range of items there? i wont get there till the very last day of the sale and am curious what to expect
