Exactly how long have you shopped there? Have you had the same SA during this period of time? The reason I ask is because I switched SAs and it took that much longer to be offered a bag. Vancouver H is notorious for long waits unless you buy a piece of fine jewellery and then you will be put on the list automatically; at least that's what I was told a few years ago. Anyway, I'm sure your SA will call you back; they're pretty good in terms of customer service.
I don't have a specific SA that serves me, its always random.
I think it has been about two years
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