Hermès Exchange and Return Policy

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#35
purselover888 said:
Well it's strange because these resellers still get their hands on a new birkin every 5 minutes, so it seems only the real H customer suffers...
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It is because they have people buying for them. Who knows how many "VIP" customers actually turn around and re-sell their new bags to a re-seller with whom they have an agreement. That´s how they can have all the new bags IMO.
 
#39
cheapfrillnorth said:
They didn't say I couldn't exchange for a say a belt and coin purse or put it towards a bag that they had in stock. What they said was I couldn't exchange it for a store credit and use towards my BBK which is due in. I bought some shoes a few months ago and returned them as my Husband thought they were vile. In that instance they happily gave me a credit note. They refused to do this with the cashmere scarf.

I have to say that I am really unimpressed with their customer service. I phoned to ask about the return and the SM said yes. The next day the assistant SM phoned to say they would only do this if I had a receipt. I felt like a criminal not someone who adores this brand and has spent thousands of pounds with them over the last 8 years.
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I've heard this before- basically H does not want you to convert money spent on a silk into a leather bag.

Next thing you know, all products must be exchanged into silk.....Or if you change your mind on a coin purse, please exchange into diamond jewelry :wacko:
 
#40
purselover888 said:
I've heard this before- basically H does not want you to convert money spent on a silk into a leather bag.

Next thing you know, all products must be exchanged into silk.....Or if you change your mind on a coin purse, please exchange into diamond jewelry :wacko:
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Madness. Even basic shops allow you to take a credit note if you can't find something you like. They understand that you will be back and more than likely spend more.

I have plenty bags and scarves and honestly feel that after this latest episode that my Hermes affair is coming to an end.
 
#41
Well, I seldom return items, but when I do I always spend $$$$ more...oh well

All these modifications must happen when a business decides to go with mass production/distribution and sell the billionth carre, you're bound to run into plays where people will try their best to outsmart you, including employees cos they're on the inside.

Then the first thing to suffer is quality in tandem with service, post purchase service, frazzled newbie on the floor not properly trained to sell, frustrations all around... Just watching a really bad movie downward spiraling...

They had an envious business formula!

re: Quality, hmmm 8-10% procured?!? They can become their own 2nd/3rd tier within the company, and the customer is none the wiser...oops, maybe this is the master plan lol but oy^
A rather bleak outlook and depressing in the world of business motivated by numbers only...
 
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#43
Thanks to the encouragement of poodle girl I was able to exchange my rather too big CDC belt bought in april into a bolide 31, TODAY. The manager relaxed the rules and made an exception after seeing the protective films still attached. Not without a good oral argument too about the item not serving its vain purpose and initially relying on the theory that the 10 day grace period had lapsed, that bars me from returning it. I totally forgot the rules on exchange. Will post pics as soon as the Kelly wallet arrives. Thanks again ms poodle!
 
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