Hey!
I have purchased a pair of black and white Chypres at the Oslo store last December, but soon after, the leather started to break and lift so this October I took it to the store and the SA sent it to Paris. The store manager in Oslo called me to say that that pair had indeed a lower quality than Hermès should provide, apologized and told me I could get the credit in store to get a new one or any other item. The other option was to get the damaged ones back. So I decided to go for store credit.
I came to redeem it today and first the SA suggested as a “tip” that I came for it next yeat because the value wold be higher. When I saw the value in the credit note I didn’t understand because it was for the amount I bought them for (7.200kr) and today the same shoes cost 9.000kr, so I asked and he confirmed that if I want to get the same pair as I had before, I would have to pay the difference.
That sounds very weird to me since the problem was the brand’s fault and not mine.
Does anyone have an opinion in this case?
I will call the store manager tomorrow to confirm what happens in this case and see if that is really the standard.
Thanks in advance
I have purchased a pair of black and white Chypres at the Oslo store last December, but soon after, the leather started to break and lift so this October I took it to the store and the SA sent it to Paris. The store manager in Oslo called me to say that that pair had indeed a lower quality than Hermès should provide, apologized and told me I could get the credit in store to get a new one or any other item. The other option was to get the damaged ones back. So I decided to go for store credit.
I came to redeem it today and first the SA suggested as a “tip” that I came for it next yeat because the value wold be higher. When I saw the value in the credit note I didn’t understand because it was for the amount I bought them for (7.200kr) and today the same shoes cost 9.000kr, so I asked and he confirmed that if I want to get the same pair as I had before, I would have to pay the difference.
That sounds very weird to me since the problem was the brand’s fault and not mine.
Does anyone have an opinion in this case?
I will call the store manager tomorrow to confirm what happens in this case and see if that is really the standard.
Thanks in advance
