**Hermes Chat**

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#17,926
victorsit said:
Sort of new to Hermes and I'm trying to buy items off the online website. Last time I placed an order for 3 Pop H pendants and it went through just fine. But after a few days I saw other colors, so I tried to place orders for those and it kept on saying my card is being declined. I've tried like 8 different cards I own and even checked with my banks, they all say they never declined anything. Is it a problem with Hermes site or am I just banned from buying more things with cards under my name on the site
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It's my understanding that retail purchases can be "pending." Say you are staying at a hotel. The hotel is going to "allocate" to itself a certain amount on your cc to cover meals and miscellaneous. In effect your available credit, that is, available to you to spend immediately, is reduced.

Let the purchases you made clear the bank. Then pursue the extra pendants. It's all a bit of an unclear (to the consumer) situation. The bank may have some policy about how much can be spent using your bank cc card on a daily basis. The extra pendants may have gone over that "limit" even tho you have room on your cc for them.

Ask the bank what the spending limit per day is for your card. It's going to be lower than the card's limit.



Hope this helps.
 
#17,930
victorsit said:
Sort of new to Hermes and I'm trying to buy items off the online website. Last time I placed an order for 3 Pop H pendants and it went through just fine. But after a few days I saw other colors, so I tried to place orders for those and it kept on saying my card is being declined. I've tried like 8 different cards I own and even checked with my banks, they all say they never declined anything. Is it a problem with Hermes site or am I just banned from buying more things with cards under my name on the site
Click to expand...
Did you try calling H customer service?
 
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#17,931
victorsit said:
Sort of new to Hermes and I'm trying to buy items off the online website. Last time I placed an order for 3 Pop H pendants and it went through just fine. But after a few days I saw other colors, so I tried to place orders for those and it kept on saying my card is being declined. I've tried like 8 different cards I own and even checked with my banks, they all say they never declined anything. Is it a problem with Hermes site or am I just banned from buying more things with cards under my name on the site
Click to expand...
Were you able to resolve your problem?

When I tried to purchase a Pendant yesterday there was a message on the site they were no longer available.

Maybe they sold out between your first and second set of orders and that’s why your cards were rejected? Sometimes H on line stock moves really quickly and there is no way for a client to know how much stock is available, Or how many others have an order pending ahead of theirs.
 
#17,932
csshopper said:
Were you able to resolve your problem?

When I tried to purchase a Pendant yesterday there was a message on the site they were no longer available.

Maybe they sold out between your first and second set of orders and that’s why your cards were rejected? Sometimes H on line stock moves really quickly and there is no way for a client to know how much stock is available, Or how many others have an order pending ahead of theirs.
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Yes, quite right. There can be waiting lists for hot items.
 
#17,936
#1300KOALAZ recieved a call this morning to help this little fella get out of a little predicament.
Whilst trying to exit the property the koala attempted to limbo under the gate and quickly found he was stuck.
Kieran, as he is now called, managed to get his head under the gate but then was unable to fit the rest of his body through. He could not extricate himself as his lovely furry ears now prevented him from pulling his head back out.
Unfortunately he did a small amount of damage to a couple of his nails and toes scrabbling around on the concrete trying to get out so we are keeping him in care for a few days to treat his wounds.
As you can see he is making himself at home and relaxing with some fresh gum leaf.
If you find a sick, injured, orphaned or distressed koala please

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#17,938
victorsit said:
Sort of new to Hermes and I'm trying to buy items off the online website. Last time I placed an order for 3 Pop H pendants and it went through just fine. But after a few days I saw other colors, so I tried to place orders for those and it kept on saying my card is being declined. I've tried like 8 different cards I own and even checked with my banks, they all say they never declined anything. Is it a problem with Hermes site or am I just banned from buying more things with cards under my name on the site
Click to expand...
I’ve had issues with the site also. I don’t buy there anymore. Most times I send a link to my SA and she can usually get it for me.
 
#17,939
eagle1002us said:
It's my understanding that retail purchases can be "pending." Say you are staying at a hotel. The hotel is going to "allocate" to itself a certain amount on your cc to cover meals and miscellaneous. In effect your available credit, that is, available to you to spend immediately, is reduced.

Let the purchases you made clear the bank. Then pursue the extra pendants. It's all a bit of an unclear (to the consumer) situation. The bank may have some policy about how much can be spent using your bank cc card on a daily basis. The extra pendants may have gone over that "limit" even tho you have room on your cc for them.

Ask the bank what the spending limit per day is for your card. It's going to be lower than the card's limit.



Hope this helps.
Click to expand...
bank didn't even receive the charges, when I even try to checkout with paypal, the page doesn't even pop up and it just rejects my payment
 
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