May I chime in to have a quick rant. I have been shopping at my local H store for over a year now, I've had 3 different SAs as the first 2 moved on. My profile has accumulated to about 2-3 times the cost of a standard bkc, I mainly purchase rtw, shoes and some slg. I love the things I have bought so I have no regrets and I understand that delivery is nonexistent during covid 19, but I have been waiting since August 2018 for a bag and it annoys me a little bit to see other people being offered at my local store. I'm starting to wonder if it's me =(
Understand the frustration. But can I just ask how much have you accumulated with your current SA? I heard from others that the spent with your previous SA doesn't really count in some countries/stores. Could be wrong of course. What combination are you after? Is it really specific? I find it's easier to get the offer if you give them a lot of options for your first bag.