It seems like it got a little misshaped while in their warehouse. Unusual though that they are not going apart but in the same direction. I'd stuff it (also for having some weight in it), hang it up for 2 days by the handle. It should get back to the normal position. If not, I'd return.I’m having an issue with hardware too. I just bought this bag. Online. Everything is fine except the brass square hardware is crooked. As you can see. It doesn’t lay right. Should I wait and see if the Vachetta softens and it will adjust itself. Or return it. I’m new to the forum. This is my first message. I apologize.