"Gifts" from Cartier SAs

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I just purchased my first Cartier piece, a Tank Must steel watch.
I didn’t get anything aside from the watch itself. No travel pouch, no cleaning kit.

i thought travel pouch is a standard for watch and jewelry?

anyone had experience like me?
 
I just received my purchase in the mail. It’s my first purchase with this SA because I normally buy online. I spent about $30K and all I got were the standard cleaning kit, 2 little .06oz perfume samples and 2 travel pouches. I asked for an extra one at which she sounded a little hesitant. She’s ended up giving me the extra one and she is pleasant, however I thought she would include at least one little gift in there or something which would have made it a little more special than purchasing online. A box of chocolates, champagne or candle would have been a nice gesture.

I feel a little disappointed. Am I expecting too much? When I bought something at Tiffany’s that was half the amount the SA gave me about 8 travel pouches and a full size perfume. I was planning to buy more items from her too and she knows that. Now I’m having second thoughts. Should I find a new SA?
 
I would say yes, find a new SA since that is important to you. I've spent "only" 6k in the past year and have received a trinket dish, candle and beautiful cards in addition to cleaning kits and travel pouches. I have a very good relationship with mine, so I'm not sure if that's why. But this is when I order online via phone as I am not near a boutique. I made sure to request the same Ambassador each time I placed an order, or left a message for her to call me back if she wasn't in.
 
I would say yes, find a new SA since that is important to you. I've spent "only" 6k in the past year and have received a trinket dish, candle and beautiful cards in addition to cleaning kits and travel pouches. I have a very good relationship with mine, so I'm not sure if that's why. But this is when I order online via phone as I am not near a boutique. I made sure to request the same Ambassador each time I placed an order, or left a message for her to call me back if she wasn't in.
Yes I’m mostly likely going to find a new SA. So the online Ambassador sent you the gifts? I didn’t know that they do that. Do you mine messaging me her contact info?
 
Yes I’m mostly likely going to find a new SA. So the online Ambassador sent you the gifts? I didn’t know that they do that. Do you mine messaging me her contact info?

Sadly she texted me a couple of weeks ago to let me know she recently left Cartier for a new job. Otherwise I would have as she was the best! So yes, you can cultivate a relationship with an online Ambassador! Of course there is no guarantee that they will send gifts, but obviously they are permitted to do so. Maybe it's unusual, but again, make sure you work only with them to place orders.
 
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Sadly she texted me a couple of weeks ago to let me know she recently left Cartier for a new job. Otherwise I would have as she was the best! So yes, you can cultivate a relationship with an online Ambassador! Of course there is no guarantee that they will send gifts, but obviously they are permitted to do so. Maybe it's unusual, but again, make sure you work only with them to place orders.
Oh that’s too bad that she left. But that’s good to know that you can build a relationship with an online Ambassador. Very helpful info, thanks
 
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