Here is a story of a gift to, not from, a Cartier SA.
I made appointments at Le Bon Marché in mid-December 2021 at both the Cartier and
Fendi boutiques. I had specific items on my list, and wanted to shop as quickly as possible, due to the virus.
Service at the Cartier boutique was, shall we say, perfunctory, while at
Fendi service was excellent. My spend at both was about the same - 7,000€. To give you an idea of my profile, I shop 2x/year at Cartier, almost always for timepieces. I’m at the highest level of fidelity points at LBM, which I think helps to get good service.
Anyway, I shopped at Cartier first, bought a watch in about 15 min, and left DH there on a comfortable love seat while I went to
Fendi. Cartier offered him water, nothing for me.
At Fendi they had a calligrapher that day to personalize the box of whatever you bought. I declined for lack of time. As a gift, the SA gave me a centrepiece of a glass bowl with 2 tea lights and fresh seasonal greens, all wrapped in a big red bow in a Fendi shopping bag.
I took this present back to the Cartier boutique to pick up DH. This gift, while attractive, was not to our taste, so I offered the Fendi gift to the Cartier SA, saying I can’t use this, would you like it? She was quite pleased, replying well it would be a shame to have it go to waste.
Maybe next time, she’ll give ME a little something.