Flagged Account at LV

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

K

Kdiane

Member
Apr 4, 2014
104
9
#1
Hi!
Last month I made some purchases while in lockdown (in AU) and as I purchased online i had issues with quality so I returned/repurchased/exchanged a few items in store (via FaceTime) with an SA instead that client services put me in contact with. Because this happened 3 items/times I was told my account would be ‘flagged’ as there have been multiple returns.

I should note the last time I had to return was a defective alma in 2018 otherwise I have a pretty Normal account activity - I blame this on lockdown and not being able to see the items in person plus LV’s declining quality.

can someone please explain what this means?
- will I be knocked back for a return/exchange in future?
- how long is this for?
- am I still allowed to purchase?
the manager was very vague and I called client services for clarification but they weren’t much help.
Thank you!
 
#4
Emphosix said:
Some People in this forum actually got banned for too many returns within a year so it indeed affects your account. :hrmm:
Click to expand...
Huh didn’t know that… I don’t think I’m banned yet… because I was able to purchase the new speedy 20 canvas and a few other items few days ago… both online, in store or via phone CS… :angel:
 
#5
Celinechu20 said:
Huh didn’t know that… I don’t think I’m banned yet… because I was able to purchase the new speedy 20 canvas and a few other items few days ago… both online, in store or via phone CS… :angel:
Click to expand...
You will get an email when you got banned, so as long you did not get any email you should be good ! :angel:
 
#7
So... I made another return a few hours ago in store....now I'm wondering whether it would eventually trigger something.... I think I returned more than 10items this year, online or in-store....:sad: Mostly because of crooked stitching, uneven canvas surface. Maybe 3 out of all my returns were because i changed my mind....
 
#8
Celinechu20 said:
So... I made another return a few hours ago in store....now I'm wondering whether it would eventually trigger something.... I think I returned more than 10items this year, online or in-store....:sad: Mostly because of crooked stitching, uneven canvas surface. Maybe 3 out of all my returns were because i changed my mind....
Click to expand...

would be interested to know as that’s a lot more than I have. 2 since 2018 were change of mind. But the 3 last month were due to quality….
 
#9
I’m following and assuming I’ll get banned. I made 4 purchases (one was an impulse and really shouldn’t have bought it). The others I intended on keeping, but in getting them and seeing them in person none of them work for me….mostly because of size and comfort on. Which is hard to judge online, but all four are going back (doing the last return today). I can keep you posted but I’m sure my account will get flagged. I’m not thrilled to think about it but it will end up saving me money.
 
#10
I've purchased and returned quite a few things. I mostly return the online purchases. I frequently cringe when I'm in the boutique and am ready to place an order, for fear they'll say I've been flagged and can't purchase, but it hasn't happened yet. I think like most of their "policies", it's discretionary.
 
  • Like
Reactions: Critzie
#11
If your account is yellow you’re banned for two years, unless your CA knows you well and gets management to override the system for you. If your account is red you can’t purchase period. There’s no code to override red.
 
#12
brnicutie said:
If your account is yellow you’re banned for two years, unless your CA knows you well and gets management to override the system for you. If your account is red you can’t purchase period. There’s no code to override red.
Click to expand...
Where do you see the colors? I’ll have to keep checking mine. I’m definitely a little concerned. And I don’t have a CA so I won’t get any kind of grace.
 
#13
Jenniekay1031 said:
Where do you see the colors? I’ll have to keep checking mine. I’m definitely a little concerned. And I don’t have a CA so I won’t get any kind of grace.
Click to expand...
When I’m at the store my CA pulls up my profile he can see it. Red is rare. It’s mostly for people who’ve been caught reselling. Yellow is for people who are over the purchase limit or for excessive returns.
 
#15
Loriad said:
Interesting! I wonder if they'll tell me if I ask?
Click to expand...
I have no idea. My CA had to tell me. I only purchase in store. I buy a lot of canvas bags and slgs. One day he told me we had to slow down cuz I was over limit. I had to take a pic of my whole collection to show him, so they would know that I wasn’t reselling my stuff. They didn’t tell me to do that, but I figured that’s what it was. Now, they just override the system for me.
 
  • Like
  • Wow
Reactions: gagabag, faab89, Cathindy and 1 other person
You must log in or register to reply here.
Top