Hi OP. I am so sorry to hear about your experience and ordeal. A true nightmare indeed.
Did NM at least go back and confirm that this bag was indeed returned, and trace back to the time of return and any specs related to the return? Perhaps from there they can back track and at least confirm they sold you a returned item.
Did NM at least go back and confirm that this bag was indeed returned, and trace back to the time of return and any specs related to the return? Perhaps from there they can back track and at least confirm they sold you a returned item.