My SA is active but she always reads it and only replies lately if I write her 1-2 more times more with „I didn’t get an answerAn SA did that to me and I never messaged her again. But she hasn't been active since the summer. I think LV reduced the hours of or got rid of a load of SAs because of the lockdown. That's why I've stuck with the SA I'm dealing with even though I can't say I've been 100% happy with her.

That’s really annoying!