Entrupy is not dependable!

[BeenBurned]

as I am writing here. I am one of buss partner for entrupy. before subscribed their plan, I was in doubt for a 3 months, but when you are in this luxury business you will know that markets demands it. the customer want some proof that the item they bought is legit. I've been finding info about how trustworthy entrupy was. but seems not much information We can get here from the net. but, last month ended up to give a try.

as what I can say. yes. entrupy was total scam yet unreliable. mention that the results are instant for some model/material. but no. I had submitted 20 bag and all are in review that took 2-8hours for a INSTANT RESULTS section.

what even worse, the authentic bag was claimed unidentified while the imitate is resulting as legit. I don't think the algorithm is right somehow.

so now I am sitting for appraisal course and believe in myself more than this machine. this is my honest review.

thank you for the suggestion. it's just like I'm stuck with this machine and plan from entrupy for a year. made mistakes. I should have just paid for a basic monthly. I deal with many brand , thought entrupy will be the solution but seems it brings more trouble for me. now I just notice , other seller in my country don't rely on entrupy. but somehow very risky.

Since you seem to be the first poster (here) who is a subscriber, I have a couple of questions.

(OT, but I have a son who works in computers, develops and uses AI and helps companies adjust algorithms for better accuracy. He has never heard of Entrupy prior to my asking him questions. He tried to help me understand how "fixes" have to be made to give credibility to AI and its accuracy.)

1. I would expect that as someone who pays for a subscription to Entrupy, you would have input with them. When you've discovered errors, have you contacted them to make them aware?
2. If so, did they adjust those algorithms to help correct those errors and improve the accuracy of their system?
3. Have you (or anyone else who uses Entrupy) directed them to the many discussions here and elsewhere pointing out fakes that Entrupy found to be authentic or authentic items that Entrupy deemed as fake?
4. Is there any small print in the contract between you and Entrupy requesting (or requiring) clients to notify them of errors so such mistakes can be fixed and adjustments made?

I know for a fact that in at least one of the brands I authenticate, Entrupy and Goodwill are "partners" and although it's been several years that Goodwill has continually and consistently sold fakes with Entrupy COAs and many fakes have been returned to Goodwill, they continue to use Entrupy and we continue to find errors.

That implies to me that Goodwill has a misplaced trust in the accuracy of Entrupy doesn't appear to notify them of errors that need fixing.

And I've said this ad nauseum: In order for Entrupy (and AI in general) to be dependable and credible, they need to be notified of errors.

And IMO, even notification of errors and adjustments to algorithms can improve Entrupy's dreadful record, I don't believe it'll be as accurate as the human experts who know what to look for.

 

[BeenBurned]

thank you for the suggestion. it's just like I'm stuck with this machine and plan from entrupy for a year. made mistakes. I should have just paid for a basic monthly. I deal with many brand , thought entrupy will be the solution but seems it brings more trouble for me. now I just notice , other seller in my country don't rely on entrupy. but somehow very risky.

How did you pay for the annual subscription? If you used a credit card, you might be able to file a chargeback to get a refund.

 

[seller]

Since you seem to be the first poster (here) who is a subscriber, I have a couple of questions.

(OT, but I have a son who works in computers, develops and uses AI and helps companies adjust algorithms for better accuracy. He has never heard of Entrupy prior to my asking him questions. He tried to help me understand how "fixes" have to be made to give credibility to AI and its accuracy.)

1. I would expect that as someone who pays for a subscription to Entrupy, you would have input with them. When you've discovered errors, have you contacted them to make them aware?
2. If so, did they adjust those algorithms to help correct those errors and improve the accuracy of their system?
3. Have you (or anyone else who uses Entrupy) directed them to the many discussions here and elsewhere pointing out fakes that Entrupy found to be authentic or authentic items that Entrupy deemed as fake?
4. Is there any small print in the contract between you and Entrupy requesting (or requiring) clients to notify them of errors so such mistakes can be fixed and adjustments made?

I know for a fact that in at least one of the brands I authenticate, Entrupy and Goodwill are "partners" and although it's been several years that Goodwill has continually and consistently sold fakes with Entrupy COAs and many fakes have been returned to Goodwill, they continue to use Entrupy and we continue to find errors.

That implies to me that Goodwill has a misplaced trust in the accuracy of Entrupy doesn't appear to notify them of errors that need fixing.

And I've said this ad nauseum: In order for Entrupy (and AI in general) to be dependable and credible, they need to be notified of errors.

And IMO, even notification of errors and adjustments to algorithms can improve Entrupy's dreadful record, I don't believe it'll be as accurate as the human experts who know what to look for.

unfortunately, to answer all the 4 question above, they are not trying to fix any.
the only option that we as subscribers can do is just ask for a second review where the results will be the same. no other option to give feedback or improvement. no discussion, no chance of improvement,no notify errors. nothing.

 

[seller]

Since you seem to be the first poster (here) who is a subscriber, I have a couple of questions.

(OT, but I have a son who works in computers, develops and uses AI and helps companies adjust algorithms for better accuracy. He has never heard of Entrupy prior to my asking him questions. He tried to help me understand how "fixes" have to be made to give credibility to AI and its accuracy.)

1. I would expect that as someone who pays for a subscription to Entrupy, you would have input with them. When you've discovered errors, have you contacted them to make them aware?
2. If so, did they adjust those algorithms to help correct those errors and improve the accuracy of their system?
3. Have you (or anyone else who uses Entrupy) directed them to the many discussions here and elsewhere pointing out fakes that Entrupy found to be authentic or authentic items that Entrupy deemed as fake?
4. Is there any small print in the contract between you and Entrupy requesting (or requiring) clients to notify them of errors so such mistakes can be fixed and adjustments made?

I know for a fact that in at least one of the brands I authenticate, Entrupy and Goodwill are "partners" and although it's been several years that Goodwill has continually and consistently sold fakes with Entrupy COAs and many fakes have been returned to Goodwill, they continue to use Entrupy and we continue to find errors.

That implies to me that Goodwill has a misplaced trust in the accuracy of Entrupy doesn't appear to notify them of errors that need fixing.

And I've said this ad nauseum: In order for Entrupy (and AI in general) to be dependable and credible, they need to be notified of errors.

And IMO, even notification of errors and adjustments to algorithms can improve Entrupy's dreadful record, I don't believe it'll be as accurate as the human experts who know what to look for.

unfortunately, to answer all the 4 question above, they are not trying to fix any.
the only option that we as subscribers can do is just ask for a second review where the results will be the same. no other option to give feedback or improvement. no discussion, no chance of improvement,no notify errors. nothing. i

How did you pay for the annual subscription? If you used a credit card, you might be able to file a chargeback to get a refund.

yes,payment made by cc. thank you for the suggestion.

 

[seller]

Since you seem to be the first poster (here) who is a subscriber, I have a couple of questions.

(OT, but I have a son who works in computers, develops and uses AI and helps companies adjust algorithms for better accuracy. He has never heard of Entrupy prior to my asking him questions. He tried to help me understand how "fixes" have to be made to give credibility to AI and its accuracy.)

1. I would expect that as someone who pays for a subscription to Entrupy, you would have input with them. When you've discovered errors, have you contacted them to make them aware?
2. If so, did they adjust those algorithms to help correct those errors and improve the accuracy of their system?
3. Have you (or anyone else who uses Entrupy) directed them to the many discussions here and elsewhere pointing out fakes that Entrupy found to be authentic or authentic items that Entrupy deemed as fake?
4. Is there any small print in the contract between you and Entrupy requesting (or requiring) clients to notify them of errors so such mistakes can be fixed and adjustments made?

I know for a fact that in at least one of the brands I authenticate, Entrupy and Goodwill are "partners" and although it's been several years that Goodwill has continually and consistently sold fakes with Entrupy COAs and many fakes have been returned to Goodwill, they continue to use Entrupy and we continue to find errors.

That implies to me that Goodwill has a misplaced trust in the accuracy of Entrupy doesn't appear to notify them of errors that need fixing.

And I've said this ad nauseum: In order for Entrupy (and AI in general) to be dependable and credible, they need to be notified of errors.

And IMO, even notification of errors and adjustments to algorithms can improve Entrupy's dreadful record, I don't believe it'll be as accurate as the human experts who know what to look for.

just to add up, the results for unidentified are also questionable.
1. unidentified not necessarily means the bag is fake. it can be because they cannot identified it(might be because there's not enough data collected)
2. I purchased the reason for the proof of results, but the reason is so general, when we ask for more details reason, they can't provide it.

 

[BeenBurned]

just to add up, the results for unidentified are also questionable.
1. unidentified not necessarily means the bag is fake. it can be because they cannot identified it(might be because there's not enough data collected)
2. I purchased the reason for the proof of results, but the reason is so general, when we ask for more details reason, they can't provide it.

I understand your points exactly.

Unless and until companies that use artificial intelligence get better, I recommend using a service that has human experts.

 

[pomella]

Yesterday we checked 2 bags with Entropy: Hermès Birkin 25 new from store and Chanel mini flap new from store, the result: unidentified. This is a waste of money, corrupt technology

 

[BeenBurned]

Yesterday we checked 2 bags with Entropy: Hermès Birkin 25 new from store and Chanel mini flap new from store, the result: unidentified. This is a waste of money, corrupt technology

I've said it before but it's worth repeating. (@pomella - did you do this?) When mistakes are found, Entrupy (and other AI companies) need to be made aware of the errors so they can make adjustments to their database and increase accuracy.

From what I've gathered (in my reading since I'd never trust Entrupy for my own use), the companies and buyers who use them and have inaccurate authentications don't do what is necessary to fix those mistakes.

As I've read of errors across multiple designer labels, I know for a fact that their record on Coach is about 50%. Sheesh, I can close my eyes, spin around and get it correct (or wrong) as often as they do!

Goodwill and Salvation Army use Entrupy (and another unnamed company) and when buyers have come to AT Coach with Goodwill fakes with Entrupy COAs, Goodwill either takes the fakes back or argues that the buyer is wrong and refuses to refund. Those they take back are relisted and resold (again) to unwitting buyers.

The correct way for Goodwill and Entrupy to improve their accuracy (and reputation) would be to figure out how and why those errors were made, add the mistakes to their databases, correct their algorithms so the same mistakes aren't repeated and learn from the errors.

But from what I've seen, Goodwill doesn't work with AI, trusts the accuracy implicitly and instead of their COAs being more dependable, they repeat the same mistakes over and over.

Ugh! Then we see those same fakes being reflipped and listed by the buyers who were naive enough to trust Goodwill and entrupy and THEIR ebay accounts are dinged or selling fakes!

 

[pomella]

Sure, I contacted Entrupy right away and informed them about it. I said that it is impossible because I was there when my friend bought the bag in the Hermès Boutique. They offered me to check the bag again and asked for additional photos. After the second check they came to the same conclusion: "unidentified". I had the bag checked at bababebi (because I needed the certificate for the sale), the result was "authentic". I sent this certificate to Entrupy and pointed out again that the bag is 100% original and that they are making a mistake, I still didn't receive a response. The amount for the Hermès authentication of $119 was debited from my account.
After this incident, we have stopped checking Hermès bags with Entrupy technology.
This week, upon request of a client, we checked again 2 new Hermès and Chanel bags, both bought at the Hermès and Chanel stores. After checking them with entrupy, both results were: "unidentified". I asked for a second check, but the outcome was the same.
After talking to many clients, I realized that a lot of them experienced the same. Bags they know are for sure authentic and with receipts from the Hermes store are being classified as “unidentified” by Entrupy.
In my opinion Entrupy is not a reliable authentication service anymore. It feels like the technology is corrupted or at least in need of a constant technological adaptation to the newest AI, that is being used for this process. Also, I'm not sure whether a technology like Entrupy should solely rely on AI, maybe the opinion of a real expert might be helpful in order to guarantee a reliable verification process.

 

[seller]

Sure, I contacted Entrupy right away and informed them about it. I said that it is impossible because I was there when my friend bought the bag in the Hermès Boutique. They offered me to check the bag again and asked for additional photos. After the second check they came to the same conclusion: "unidentified". I had the bag checked at bababebi (because I needed the certificate for the sale), the result was "authentic". I sent this certificate to Entrupy and pointed out again that the bag is 100% original and that they are making a mistake, I still didn't receive a response. The amount for the Hermès authentication of $119 was debited from my account.
After this incident, we have stopped checking Hermès bags with Entrupy technology.
This week, upon request of a client, we checked again 2 new Hermès and Chanel bags, both bought at the Hermès and Chanel stores. After checking them with entrupy, both results were: "unidentified". I asked for a second check, but the outcome was the same.
After talking to many clients, I realized that a lot of them experienced the same. Bags they know are for sure authentic and with receipts from the Hermes store are being classified as “unidentified” by Entrupy.
In my opinion Entrupy is not a reliable authentication service anymore. It feels like the technology is corrupted or at least in need of a constant technological adaptation to the newest AI, that is being used for this process. Also, I'm not sure whether a technology like Entrupy should solely rely on AI, maybe the opinion of a real expert might be helpful in order to guarantee a reliable verification process.

agreed.. this happen to me so many times. not particular to hermes or just chanel, I've been experiencing for almost dior, gucci, prada and ysl. was contacting entrupy to let them know that they are making tons of mistake, but they won't accept.

 

[allanrvj]

Entrupy has been bogus from the start. I just checked and they still rely on surfaces of bags to authenticate them, according to this paper that they reference on their website. For those who know how to authenticate Hermès items, that's not how you do it. You look at the proportions of the bag, you look at the stitching, you look at the engraving of the hardware, the heat stamp, whether the color corresponds to the colors available the year it says on the date stamp, etc. It is a more holistic approach.

Moreover, Entrupy came out around 2017 or 2018 where multi-modal AI hasn't been invented yet. So their underlying technology is just based on essentially the more primitive image classification. And it seems like they don't update their machine learning models with new training data, based on the prediction errors the model made. But even if they update it, I don't think it will make any difference because as I previously mentioned, Hermès authentication is more on a macro than a micro level.

 

[whateve]

Entrupy has been bogus from the start. I just checked and they still rely on surfaces of bags to authenticate them, according to this paper that they reference on their website. For those who know how to authenticate Hermès items, that's not how you do it. You look at the proportions of the bag, you look at the stitching, you look at the engraving of the hardware, the heat stamp, whether the color corresponds to the colors available the year it says on the date stamp, etc. It is a more holistic approach.

Moreover, Entrupy came out around 2017 or 2018 where multi-modal AI hasn't been invented yet. So their underlying technology is just based on essentially the more primitive image classification. And it seems like they don't update their machine learning models with new training data, based on the prediction errors the model made. But even if they update it, I don't think it will make any difference because as I previously mentioned, Hermès authentication is more on a macro than a micro level.

Not just Hermes; that's true for most, if not all, brands.

 

[Cococovered]

Just to add to this I recently purchased a B25 in Gris Tourterelle via a trusted Hermes reseller. For my piece of mind, I submitted the bag for Entrupy authentication and the result was “unidentified”. I notified the reseller who immediately flagged that in her experience, Entrupy is unreliable but she kindly organised authentication via ******************. I separately had the bag authenticated by Bababebei. Both Bababebei and ****************** deemed the bag authentic. Needless to say I won’t be using Entrupy again and will be steering clear of resellers who rely on it…

 

[ExoticsOnly]

This TikTok Shop seller has many Dior Lady bag that he claims to be authentic crocodile, ostrich, lizard and python selling for thousands of dollar. Apparenly he has already sold half a dozen as indicated on another platform this business operates on. All these awful bags have legit Entrupy certificates as confirmed by their online database today.

 

[BeenBurned]

I swear, Entrupy's record is 50/50 and I could do just as well closing my eyes, spinning around and pointing to one of two signs that say "authentic" or "fake."