I've had problems with Eluxury too! They're sorta shady!
I ordered a Damier wallet for my husband. When it arrived, there were some supermarket discount cards in the slots!!! It was OBVIOUSLY used!
And then another time I ordered the LV popincourt haut bag. As many of you know the popincourt haut bag has two brass orbs on the zipper. My bag arrived with only one!!! I couldn't believe it!
The reps insisted that products are shipped brand new and inspected, but this is obviously not true!
I was very disappointed. In the end, everything got resolved, but it's very frustrating especially when I was so excited to get my products. I made a HUGE stink when I called to complain and got gift card.
Ladies, beware and always check your purchases THOROUGHLY when they arrive.