I don't know what's going on with those folks. My hubby purchased the new large Marc Jacobs Multi-pocket handbag in Ferrari Red as my Valentine gift. He paid extra for express shipping,the bag arrived in a damaged box and it had obviously been retaped,even the fed-ex driver had me take a look at the bag incase I wanted them to return due to an undeliverable condition. After making sure all the contents were enclosed I took the bag out to find the purse in very dusty condition. I'm so tempted to return it but I don't want to hurt hubbys feelings,as he knew I really wanted a red MJ bag. I've always enjoyed dealing with them but if these practices continue I'll be putting them on my s%&t list.:sad2: I will definitely let them hear from me before the days out.