Debbini: I know what you are talking about. The distance between the top of the zipper and the
handles is very short, especially on the smaller sized satchels, even the 'regular' size.
The design of the bag is for the top zipper area to soften and fold over, (smile) thus increasing
the distance between the top of the bag and the handles. I hand carry, so once the bag
'smiles' I don't have an issue with the handle. I'm not sure I could get it very far up my arm,
but it's ok for the palm of my hand. I have the 'regular' size satchel (used to be called small)
and the mini size.
I've also seen others double up the long strap by feeding it thru the D rings on the side
and then back across the top of the bag. That way they get a strap for hand carry
or short shoulder.
But the bottom line.... a bag needs to be functional for your needs. Sorry this bag didn't
work for you. It hurts to part with a beautiful handbag.