Does Loyalty Count with VCA?

[A bottle of Red]

Hello, we recently went at the VCA at Short Hills and you should ask for Fatou Diokhane. She was very helpful, super sweet and nice.

Yes she is! So is Jesse.

 

[lilpikachu]

It honestly ruined the purchase for me and I'm reminded of the horrible experience every time I look at the ring, so I want to exchange it for something else at the 5th ave flagship. I'm wondering if I do an exchange, does the SA at Hudson Yards still get commission or would the SA at 5th Ave get commission for the item I exchange it to? Hoping it's the latter

Not sure about who gets the commission but if you don’t have nice memories when you look at the ring, you should exchange it.

 

[JLO1]

I prefer to purchase from the VCA website and I’m a woman in my 50s and I feel this must be mentioned as probably not the norm here. The customer service on the website is great. The SA/client relationship now seems antiquated to me post lockdown. It reminds me of the Royal family/Monarchy. Used to be relavent but now just symbolic of what was once was. Wondering if anyone agrees with me?

 

[Notorious Pink]

I prefer to purchase from the VCA website and I’m a woman in my 50s and I feel this must be mentioned as probably not the norm here. The customer service on the website is great. The SA/client relationship now seems antiquated to me post lockdown. It reminds me of the Royal family/Monarchy. Used to be relavent but now just symbolic of what was once was. Wondering if anyone agrees with me?

I have a completely different experience, but I really love my SA. We talk all the time. I looooooove going in and trying everything on, seeing how it works on me and with my wardrobe, and how other things in the boutique work together. If I could only order online I would wind up buying things that don’t look the best on me (I’ll be 50 next year).

 

[Coconuts40]

I feel loyalty counts with VCA when you want to purchase hard to find items. My boutique is small, but with the good relationship I have with my SA and the boutique, I was able to get a pair of vintage Turquoise earrings, probably one of the last if not last vintage turquoise items my store received.

I have several vintage pave earrings, but one pair in particular have never fit me right. Not because of any flaw, but they were likely the wrong style for me. I finally told them I just wasn't fully satsified with them. The SA and manager sent them to Paris to adjust them to my specifications at no cost. This was past any return deadline, I had them for years already.
I could go on with some of the hoops my SA has jumped for me. If it wasn't for my loyalty I doubt I would have received some of the service they have provided.

 

[periogirl28]

I agree that loyalty counts. SA/ SM who knows you and can see your purchase history are much more willing to ship you the harder to find pieces (Paris Vendome), give you heads up regarding price increases and launches eg the Holiday LE pendants, also put in requests and updates such as for Rock Crystal/ pink sapphire Pave Frivole and special orders. I haven’t always taken up these offers but I totally appreciate it, given I am in no way a huge customer. It all boils down to the SMs knowing me in person and my purchase history.