agree! I love the non rushed time with my SA and I’m able to really take my time and find pieces I like
Does having to make an appointment annoy you?
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agree! I love the non rushed time with my SA and I’m able to really take my time and find pieces I like
If I have something in mind, which is the norm, I make an appt in advance
if I want to browse, I text my SA and let him know I’m coming to look around (if he’s busy, sometimes I look around while I wait or at least get ideas for next time). If he’s not there, usually I save what I am thinking about for another time.
if I want to browse, I text my SA and let him know I’m coming to look around (if he’s busy, sometimes I look around while I wait or at least get ideas for next time). If he’s not there, usually I save what I am thinking about for another time.
Hey guys,
What are your thoughts on this entire shopping-by-appointmet thing? I’ve gotta say I am not a fan at all. If you cannot just walk in and browse then what is the point? We might just as well shop online! Why don't they just move their entire brand online? It will then be first come, first serve
Do you really wanna stand in line to get a 1000 EUR scarf?
What are your thoughts on this entire shopping-by-appointmet thing? I’ve gotta say I am not a fan at all. If you cannot just walk in and browse then what is the point? We might just as well shop online! Why don't they just move their entire brand online? It will then be first come, first serve
Do you really wanna stand in line to get a 1000 EUR scarf?
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It was like this at my store towards the tail end of the pandemic and I liked that I didn’t have to wait for my SA to be available. I can just come when it’s my turn.
I think the option of browsing is no longer with this option. SAs seem to want to know what you are looking for and to bring it to you efficiently.
Might be an unpopular opinion, but with the relationship-focused at Hermes shopping, I think it actually makes sense to be appointment only. Additionally, I really enjoy the shopping experience where my I'm 1:1 with my SA, and she can focus 100% on my needs. The last thing I want in luxury shopping is to chase an SA down just to look at something. I feel that I have a great relationship with my SA, and feel no pressure when I want to browse certain categories (and don't feel bad when I don't end up purchasing). I do look on the website to see a list of items, and the SA almost always suggests other things to look at before I make my decision (e.g. I went in to choose between 2 sandals last weekend, ended up trying out 4 pairs of shoes, and walked out with a pair of sneakers!)
IRT online shopping: e-commerce certainly has made it more convenient to shop, but I think luxury shopping is different. We don't shop luxury because we *need* it, it doesn't have to be convenient. We love luxury shopping for the personalized experience for the high quality goods. Plus, I can't imagine the fall out the brand would have with resellers/bots getting even more goodies from hermes.com
IRT online shopping: e-commerce certainly has made it more convenient to shop, but I think luxury shopping is different. We don't shop luxury because we *need* it, it doesn't have to be convenient. We love luxury shopping for the personalized experience for the high quality goods. Plus, I can't imagine the fall out the brand would have with resellers/bots getting even more goodies from hermes.com
I think you can still browse around without buying. I have done that many times. Unfortunately waiting in lin without appointments is a new normal with most (if not all) luxury brands.
So, it is official. I am the last Mohican...
I do NOT like having to make an appointment to get any service. What is more, I actually expect GREAT service at ANY time. Walk in, browse, get great service. That should be normal. That is my baseline.
I really wonder, how far these brands can take this before it backfires. Many people I know, buy Hermes because of workmanship and great labour protection laws in Europe. Nobody wants their luxury goods to be made by semi-enslaved people with no quality of life just to increase the owner's profit. To be clear, nothing's wrong with running a successful business. But there is a fine line between profit and misery of the workforce...
I do NOT like having to make an appointment to get any service. What is more, I actually expect GREAT service at ANY time. Walk in, browse, get great service. That should be normal. That is my baseline.
I really wonder, how far these brands can take this before it backfires. Many people I know, buy Hermes because of workmanship and great labour protection laws in Europe. Nobody wants their luxury goods to be made by semi-enslaved people with no quality of life just to increase the owner's profit. To be clear, nothing's wrong with running a successful business. But there is a fine line between profit and misery of the workforce...
I dont think anyone disagree with your first point about great service anywhere, whether that's fast food joint or luxury shopping. I think the primary difference is that luxury shopping comes with the personalized service for the premium quality products. Furthermore, I don't know that the SAs would be providing a less than great customer service to walk-in shoppers. I think chasing down an SA may be the result of SAs not being available for every customers that walk in. Having a dedicated SA for your allotted time ensures that the SA is prepared to help you the entire time, and also makes helpful recommendations based on your shopping history in that allotted time.So, it is official. I am the last Mohican...
I do NOT like having to make an appointment to get any service. What is more, I actually expect GREAT service at ANY time. Walk in, browse, get great service. That should be normal. That is my baseline.
I really wonder, how far these brands can take this before it backfires. Many people I know, buy Hermes because of workmanship and great labour protection laws in Europe. Nobody wants their luxury goods to be made by semi-enslaved people with no quality of life just to increase the owner's profit. To be clear, nothing's wrong with running a successful business. But there is a fine line between profit and misery of the workforce...
I may be missing the point youre trying to make with the latter paragraph, so apologies if im interpreting it incorrectly. As far as profit and the misery of the workforce, I think the increase in awareness is a great awakening for the public, and I think it extends to not only the workers, but also the products and methods (e.g. sustainability, quality of items, etc.) We all want organic food nowadays, chickens that were raised with no growth hormones and open farms, workers that are paid liveable wages, etc. And so businesses adapt to be more socially conscientious. And I know some (most?) luxury goods operate under questionable/gray conditions, but I don't know if many would say the SAs are working in a miserable condition (or unfairly) expecting to provide great service just because Hermes is more appointment-based business model.
As I get older, I appreciate appointments more and more, and not competing with other customers for SA's attention when needed. Don't get me wrong, I do understand the sentiment as I've had shopping experiences (especially when I was younger) where it felt like an assigned SAs who followed me around the shop when i browse made me feel like they were watching me more than helping me (LV shopping at airports - where it doesn't make sense to "build a relationship").