Hell yes, just another marketing strategy IMO. I love the brand but it's rather low for them to play this hard to get game. Guess its business after all.
Does having to make an appointment annoy you?
- Thread starter momasaurus
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Not at all, especially in these times. Less people in stores and you don´t have to wait too long.
I prefer it right now. I made my very first appointment. I asked for a Saturday but my sa said I wouldn't like it because it's busier. They know me too well. I've not been to any store for 15 months. So made an appointment for a week day.
My store is back to permitting walk-ins. I can't imagine some stores would remain appointment-only where others would not.
I Am based in HK, without appointments, you will not be able to go into the store without at least 30 mins wait. In addition, if you don't have your own SA there, its impossible to get any bags...they will say its out of stock
I personally love the appointment system. It limits crowds, I get personalized service, and I don’t have to be so close to someone else when my SA is showing me items.
My local store is very busy with a lot of clients. So the appointment system is much appreciated!
My local store is very busy with a lot of clients. So the appointment system is much appreciated!
I hate appointment system because I feel pressured! Feels bad if I don't purchase anything and wasted SA's time
I just want to browse and window shop sometimes ya know!
I just want to browse and window shop sometimes ya know!
Same!I hate appointment system because I feel pressured! Feels bad if I don't purchase anything and wasted SA's time
I just want to browse and window shop sometimes ya know!
Well, in the US, the different states and sometimes cities have different guidelines for reopening. It's not necessarily up to the retailer. Situations are also different in different countries.
I asked my SA if my boutique was allowing walk-ins now and he said they were, but the appointment would get me to skip the line so appointments are still good in my book!
Of course, I meant more with regard to the long-term approach and some people hoping that the appointment system might stay permanently.
I really like the appointment system, even post pandemic. I find prior to this system when I show up to store my SA may be assisting someone else and might not be available right away. Now I am able to get service right away on my appointment time
But, hasn't it always been possible to make an appointment with your SA? If you want one on one time, guidance, specific discussions, or just to save your SA from people who aren't fun
, you make an appointment; meanwhile if you want to browse randomly, or are new to the brand, you walk in. It would be a retail killer for almost any brand to remove the new and/or entry level customer; H COULD survive as an exception, maybe, but that would be kind of sad, and antithetical to things like having makeup and fragrances in boutique. I love that people can come in and discover craftsmanship.
For those who want private shopping during normal hours with no one else in store, well, they have to do the numbers
Haha - Yes, it's always been possible to make an appointment. I like popping in now and then, though, to chat and browse - if my SA is busy i don't mind ogling pretty things! Also I'm near NYC and the boutiques all have different vibes, which I like, and I notice different things each time I go. Someone new to the brand might be really hesitant to make an appointment.But, hasn't it always been possible to make an appointment with your SA? If you want one on one time, guidance, specific discussions, or just to save your SA from people who aren't fun
It would be a retail killer for almost any brand to remove the new and/or entry level customer; H COULD survive as an exception, maybe, but that would be kind of sad, and antithetical to things like having makeup and fragrances in boutique. I love that people can come in and discover craftsmanship.
For those who want private shopping during normal hours with no one else in store, well, they have to do the numbers
My SA sorts of discourages me making an appointment. In fact she told me they don't take weekend appointments anymore as they are too busy. I feel she prefers me doing mail order ( I.e. I send her the items I want and she posts them to me) Has anyone else experienced this with their SA?