I wished stores would just be honest with returns and display items. If they were disclosed and discounted correctly, the right buyers would not mind giving those bags a home. This trying to pawn off returned/display items is really annoying. And a complete waste of time. Thanks for your reply Seton. I just want to get the bag back to them.
So sorry this happened! I have had excellent experiences with Bagshop - have ordered from them at least 3 times without any problem at all. I've also received really good email customer service from them. I hope you can return the bag with no issues.