Do SA really call you???

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#31
My SA knows my wishlist and is always on the lookout for whatever I am looking for. He has called me several times this past week to notify me of "inventory" that is coming and what is available currently in the store. Needless to say I made several purchases...:graucho:
 
#33
minttea said:
Thank you IFFAH. I am so disappointed since I was expecting it so much. I was hoping there was some kind of miscommunication and my SA asked the other SA in a different location to put it on hold. My SA said she could email the doc, is that really possible? I read that someone who did not have a fax machine run to Fedex to photocopy her card and stuff to fax it over from there. That sounds like she does not even need a doc to charge send, and the photocopy of the cards etc is suffice. I wonder if my SA would use an excuse like 'Oh I found out that I cannot email the doc-you need to use a fax machine, that is why I did not contact you'. If that is the case, I think she still needs to contact me to tell me about it so that we can arrange something else, and meantime, she should hold the item. What do you think?
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I feel that she needs to explain to you about the situation. If she's upfront, then, it's good. Close one eye and forget about the matter. Request politely of a new/similar order and to inform you earlier if anything happen.


In regards to emailing/explaining to the SM, he/she still needs to know about what exactly is going on. To prevent such mistakes from occuring again. It's part of their job scope and to remind their SAs about the appropriate actions when such situation arises. Only then, client relationship can be improved. Don't worry, nobody will be fired or their pay cut.:smile1:


I do sound like a difficult customer or customer from hell, lol.:p
 
#34
:shame: I receive calls for accessories... :shucks: but not bags! though I have not told them the colour/ leather yet. I haven't been thinking about it diligently. I really do want bags but it's really difficult to make the decision for my very first H bag!!! they don't help by further confusing me! I think it's better for me to do my research on the internet! lol.
 
#35
i have queue for months.... until now i didn't hear any call from them.... i did call them to check the queue that is a SA very kind i think he did check and after 1 hour he call say have to wait as he don't know when the stock will come....
 
#36
IFFAH said:
I feel that she needs to explain to you about the situation. If she's upfront, then, it's good. Close one eye and forget about the matter. Request politely of a new/similar order and to inform you earlier if anything happen.


In regards to emailing/explaining to the SM, he/she still needs to know about what exactly is going on. To prevent such mistakes from occuring again. It's part of their job scope and to remind their SAs about the appropriate actions when such situation arises. Only then, client relationship can be improved. Don't worry, nobody will be fired or their pay cut.:smile1:


I do sound like a difficult customer or customer from hell, lol.:p
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I think I should take my business elsewhere :smile1: I will request the same item from other stores!! Too bad that she is highly regarded SA. And she is a manager actually...
 
#41
Just out of curiosity, does anyone know why it has become so hard to get a birkin or kelly these days? I read about the discussion, seems like it was much easier before 2010. And after that, it has become really difficult. Why?
 
#42
lilith1 said:
So they moral to this story is don't give them any number that your husband can intercept!
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soooo funny!! i wonder what he did?? hopefully gave her a nice fourth of july pressie!!

my sa always calls, in fact she was in giggles over me having to find that animal keychain a few weeks ago, which she did in a blink!!

i think the SA's that run around with notebooks never call - i always see this one SA who tells everyone (that she does not know) the hermes secret story and scribbles their name in her notebook (which she prob just tosses when it fills, haha!)
 
#43
peggyyo1021 said:
Just out of curiosity, does anyone know why it has become so hard to get a birkin or kelly these days? I read about the discussion, seems like it was much easier before 2010. And after that, it has become really difficult. Why?
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First of all, supply does not meet demand nowadays.

Secondly, I think it has to do with the SA.
 
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