I didn't try weibo but I tried instagram and no response eitherI hope they will get back to you. Did you try their weibo app?


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I didn't try weibo but I tried instagram and no response eitherI hope they will get back to you. Did you try their weibo app?
I'll DM you my SA's info at BG. She is wonderful!
The Miami store (Lauren) is very responsive. PM me if you'd like her contact. My experience with Goyard is much different from Hermes. I don't think Goyard cares about purchase history.Has anyone recently had a distance sales experience with the NYC store? They are taking forever to respond to my email..and I’ve had purchase history with them..
Okay..thank you..The Miami store (Lauren) is very responsive. PM me if you'd like her contact. My experience with Goyard is much different from Hermes. I don't think Goyard cares about purchase history.
It does not.Does anyone know if the Bergdorf 15% email subscribe discount applies to Goyard, if you call in an order? I know Neimans will do this but I don't have a relationship with anyone at BG Goyard to ask. :/
I tried to order hard case item (the tiny ring case and jewellery case) and they said that they don’t sell those via email. You need to visit store in personHave anyone order distances sale in Europe?
Wow, even they don’t have store in your countryI tried to order hard case item (the tiny ring case and jewellery case) and they said that they don’t sell those via email. You need to visit store in person
I’ve browsed these forums for years when looking for inspiration on gifts to buy. I recently made my first distance sales order at Goyard and wanted to share my experience. Feel free to ask any questions and I’d be more than happy to share pictures or answer questions about my experience.
I’ve made three purchases at their locations in New York and SF. I live in Toronto and knew I wouldn’t be able to travel until the new year so I figured I’d try to see if I could have my items shipped.
I filled out the form on their site five weeks ago and have yet to receive a response. I called the New York store directly and was told I’d get a call back, but that it could take time. I thought I got lucky when I called their Chicago location and Daniel - hands down one of the nicest people I’ve ever spoken with - started taking my order. The last step was for him to get my address and when I did he sighed and kept apologizing as they only shipped within the US. (I can speak quickly and think he missed that I mentioned I was in Canada at the start of the call.) As the days went buy my desire to get a card holder grew. I decided to email all the stores and hope for the best.
The next days I received two replies. The Dallas location said they’d ship to Canada and it’d only cost $90 plus $55 to cover the wire fees. That same day Kevin from their Miami location emailed me and said I could pay via credit card and shipping would cost $180. I told him what I wanted and, thankfully, both items were in stock. He sent an order form that I had to filled out and the next day the charge went through. He was quick to respond to all emails; generally within ten minutes.
FedEx did mess up twice and I received my package yesterday. The duties only came out to $116.00. I was surprised as I’ve purchased items that were a few hundred and in the past and charged close to the total amount I had paid the merchant.
One thing did surprise me. I asked Kevin if he could help me decide on two bags I wanted to get. Both gifts and I wanted to make sure the size of the bags would be appropriate for the women and if I could get help with the color. No response. I sent a follow up and still nothing.
I was convinced I was out of luck placing an order and got very lucky. I purchased the Saint-Sulpice Card Wallet and Grenelle Passport Cover and would be more than happy to answer any questions about the items.
I'm thinking about the Saint-Sulpice Card Wallet too. What color did you get? What is the current price for the classic and special colors?