Dior RTW

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This will be an easy repair by the in-house seamstress and can be done on-site, although this should not have happened in the first place.

yes, you are right, I called my SA and she said, it would be repaired by their seamstress. I have to go to Zurich, the whole trip will cost me a half day. If they don't manage to repair it immediately, they will ship the skirt to my home.
I value my time , how will they compensate it? It is not the first time when Dior makes mistakes and after that they offer me so called impeccable service.

When I lived in Holland, I had enough useless trips to the boutique because of the negligence of my SA and I and closed my eyes on it, because he was good at seeing what I should have and not. Came home with a security tag, had to go back, the extra slip, I got for free, first, the slips were both made in a wrong way, had to come back to see the seamstress ( in Amsterdam- you make an appointment when she is available, luckily in Zurich it is better, she is available immediately) then I went to pick up my slips, came to pick up a jacket ( had an appointment) they forgot to order it etc

Having read @Tracey's horrible story and my issue, I wonder what is wrong with Dior?
I understand, the world is not perfect, but so many human mistakes .....
 
yes, you are right, I called my SA and she said, it would be repaired by their seamstress. I have to go to Zurich, the whole trip will cost me a half day. If they don't manage to repair it immediately, they will ship the skirt to my home.
I value my time , how will they compensate it? It is not the first time when Dior makes mistakes and after that they offer me so called impeccable service.

When I lived in Holland, I had enough useless trips to the boutique because of the negligence of my SA and I and closed my eyes on it, because he was good at seeing what I should have and not. Came home with a security tag, had to go back, the extra slip, I got for free, first, the slips were both made in a wrong way, had to come back to see the seamstress ( in Amsterdam- you make an appointment when she is available, luckily in Zurich it is better, she is available immediately) then I went to pick up my slips, came to pick up a jacket ( had an appointment) they forgot to order it etc

Having read @Tracey's horrible story and my issue, I wonder what is wrong with Dior?
I understand, the world is not perfect, but so many human mistakes .....
Be sure to voice how they inconvenienced you so many times to your SA and maybe even the store manager. Hopefully they can provide something to compensate for all the time spent commuting.
 
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The skirt was repaired immediately due to my kind SA, as she had reserved a seamstress' time as I came.
The seamstress said, probably, it had happened while I was taking a seat, the thread was tensed and broken down. Fortunately, the skirt was not tight.
I asked about this inconvenient trip and time, I understood the Sa's reaction , you should be happy to get the service free. The boutique was full, they sell a lot, my conclusion was, ok ,at least my SA is very good.
 
Dior friends, need your advice: tried these shorts today and completely unexpectedly fell in love. Would have been a no brained, except they nearly $4K usd! I was kind of taken aback, that’s almost bar jacket territory and I leave in a 4 season climate so though I will definitely get to wear them, it will be difficult to get a ton of use out of them.

anyway, I’m torn - would appreciate your thoughts!
 

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