Ridiculous, how on earth did this happen? Please post pics when you can. And let us know who owns up to being responsible.
Dedicated to all MANOLO's owners... POST PICS!!!
- Thread starter wellow
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Ridiculous, how on earth did this happen? Please post pics when you can. And let us know who owns up to being responsible.
Ok so I probably over-reacted a little and the shoes are not terrible, but they're still NOT what I was expecting. Please see for yourself:
1. Profile pic:
These are not 115!!! and the sides are higher cut!
I actually compared these shoes's heels with the heel of 105 in store (both same size), and these so called 115 were only 3-4mm higher than the 105 heel!!!
2. Front/Vamp:
Hmm... the toe point is not that refined... more like a Campari and again less toe cleavage.
3. Comparison with my other BBs:
The lack of toe cleavage I think is pretty obvious, you get to see my big toe and 2nd toe's "Y" whereas with these custom BBs, there's none of that. Also the pinky toes too!!! Ughhh...
They need to take them back if you're not happy. I special ordered many pairs of BB's and a couple of them came in cut too small. I returned them with no problem.
i have these and went true to my US size (7.5 US/37.5). took the same size as my other manolo bb's which are all 37.5. hope this helps!
Thanks that's great to know!
There's no BG near me, so I had to bring it to my local NM store and they were like "We don't know anything, that's BG's business even though we own them"... not very helpful... lol
I can see everything you are saying. It's a different shoe! Hope the return isn't too much trouble. How is the fit btw? Is this your 105 size?
Wow, I see the difference as well?.....they took away the dip in the sides.....I guess I never understood the custom BB's...most of the colors they offer custom are available off the shelf.....But I never really thought about a 115mm....pretty happy with 105's personally....I would take them back....hopefully they will take them back...not really sure how custom they are, when you are only allowed a limited choice of colors and heel height...
Thanks ladies for your understanding.
Bougainvillier: The fit I think is based on a Campari or different shoe because they fit "just right" when most BB's are more snug in 35 for me. And I wanted a more snug fit thinking that if the heel is higher 115 then I don't want any slippage.
grtlegs: Yeah, I agree, especially for 105 which seems to be the most popular height. That's why if I custom order, I'd get something that's less available ie 115 height cuz we don't see this heel height that much.
What a disappointing and frustrating experience C! I totally understand doing the SO for a 115mm as they are not commonly available.
I'm sorry NM is being a pain about the return process. When I bought from BG and needed to make a return, I paid out of pocket to ship to BG personally. The CS at NM were going to charge me anyway and I think the return process would have taken longer if I had gone through them.
Thank you so much for sharing your experience with us. I hope they are able to resolve this to your satisfaction.
That's one of the reasons why I've held off on doing an SO. I found the colors to be easily available, especially for the 105. I've been wanting to do one for the 115 because they are not commonly available, but as such, have not been able to try one on to confirm sizing.
Thanks @bougainvillier! I ended up keeping both. I love the tan ("nude") ones a little more, but the flesh ones are so delicate and pretty 
I ordered "brown" bbs from saks to compare and they were almost identical to the nude except they looked a bit muddy and subdued, definitely did not hold a candle to flesh or nude.
I ordered "brown" bbs from saks to compare and they were almost identical to the nude except they looked a bit muddy and subdued, definitely did not hold a candle to flesh or nude.
That's too bad. They need to up their game to keep things consistent. In this case, they cannot even make the same shoe!
Wow you take BB105 in 35? I thought you are one size up from me last time we talked about So Kate sizing? That I am 34.5 in So Kate and you took SK in 35.5... Did you only size down to 35 in BB115? I am trying to figure out if I should stay in my BB105 size for BB115..
That's too bad. They need to up their game to keep things consistent. In this case, they cannot even make the same shoe!
Wow you take BB105 in 35? I thought you are one size up from me last time we talked about So Kate sizing? That I am 34.5 in So Kate and you took SK in 35.5... Did you only size down to 35 in BB115? I am trying to figure out if I should stay in my BB105 size for BB115..
lol I know it can be confusing, but I can take BB 105 in either 35 or 35.5.
Patent - 35.5 my preferred TTS
Suede and kidskin - 35 cuz they stretch like crazy
So with the 115 mm, I'd rather go for the smaller size since the higher the heel height I naturally downsize (whereas for the BB flats, I go up a size 36) since shoe size is variable depending on the height.
With CL's So Kate, yes I take 35.5
So yeah, in your case, I would just base it on the material...
Thanks for the support Lavender! Yeah, it's always a pain to return to BG. My local NM is usually kind enough to take in the shoes for me and they ship it to BG or help to process things. They used to do returns/exchanges for me as well, but I think the rules changed recently and they don't do this anymore.
Anyhow, good news, BG's customer service is going to refund me
