So glad they were able to help you, isn't it nice to get great customer service?I sent them an email and got an almost immediate, super helpful reply! Loving this company even more now. For anyone interested, they recommended the Cadillac Leather Cleaner and the Kiwi Rain Protector Spray. Note that my bag is pebbled and they still say this is safe - I know some people have heard conflicting views on that from some other brands.
I have never had the bleeding problem either as I nearly always have a black bag... On the other hand, I have had dark jeans bleed onto white tops/sweaters and an ivory jacket many times... ugh!