Custom Longchamp!

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Received this today:

Thank you for contacting Longchamp.

In regard to your inquiry please be advised that we are expected to receive your order by July 11th.

We do not normally have a delay in the production and shipment of the Le Pliage Personalized handbags. Unfortunately, our workshop recently had several production issues that has caused widespread delays in several countries.

We will gladly offer a 40% refund for the delay and you should receive the credit within 3-5 business days, depending on your bank. Once the order arrives it will be sent via overnight delivery and tracking information will be forwarded to you as soon as it leaves our US facility. You may forward us your new delivery address to be updated on your account
We sincerely apologize for any inconvenience and we will be sure to contact you with any updates.​

At least the wait is nearly over :) It good of them to offer a partial refund
 
I went on the website to do a personalization and noticed the price went up by $40 for each nylon style! Isn't that outrageous?! Given the price of the non-personalized styles are still the same. I don't think this increase is justified!

The size 2 long handle was $187, but now it's $227! [emoji35][emoji35][emoji35][emoji35]
 
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I went on the website to do a personalization and noticed the price went up by $40 for each nylon style! Isn't that outrageous?! Given the price of the non-personalized styles are still the same. I don't think this increase is justified!

The size 2 long handle was $187, but now it's $227! [emoji35][emoji35][emoji35][emoji35]

That is outrageous! That would mean the size 2 has gone up by 21.4%!!!
 
Ordered April 23rd and still waiting on my custom Le Pliage. Received this email a couple days ago:


Dear Customer,

Thank you for choosing Longchamp.

We are writing to notify you of a delay in the delivery of your order. We are working to expedite the process and expect the shipment to arrive from France in the next 1-2 weeks. We will gladly offer complimentary overnight shipping and the tracking information will be forwarded to you as soon as it leaves our US facility.
I hope it arrives soon!

I ordered on the same date and my order STILL has not arrived! I am so disappointed as this was ordered specifically for a trip to France in late June. I can't believe that I am now back from my trip and my order still hasn't shipped! I did reply to the email today inquiring about the status of the order. Hopefully they will discount the bag like they did yours to help compensate for the delay.
 
LC is surely peeing on their own sneaker doing this - if they want to get rid of the customization service altogether then this is probably a smart move but otherwise NO.

Given that there have been significant delays that a couple of members have posted about, could it be that they are raising prices to deter people from ordering since they can't cope with production?

I think it's very unfair that these individuals have not received their personalised bags yet. AW17 items are already on the website!
 
What a great gift! [emoji106]
The perfect gift! And even more so, because I just realised Amethyst is back in the custom color scheme! :yahoo: Ever since I had to give up my Amethyst 2 yrs ago because of a defect I've been missing having that glorious blue in my life...now pondering if I should play it safe and get Gunmetal/Amethyst - which would be the stripe and which one the main color is also still open - or risk it (=stains 'cos yo' girl is a klutz) with Amethyst with Pinky stripe. Suggestions more than welcome!
 
now pondering if I should play it safe and get Gunmetal/Amethyst - which would be the stripe and which one the main color is also still open - or risk it (=stains 'cos yo' girl is a klutz) with Amethyst with Pinky stripe. Suggestions more than welcome!

It just feels wonderful to have a color that you always wanted available! Only bag fans like us will understand. I used to have an Amethyst LLH and your concern is legit. I constantly worried about staining it, even when I had appleguard on it. I also found it more flimsy than my other LPs with black lining. Even with an organiser, it felt different from the others. I rehomed it. Depends on your risk threshold girl, I do think the combi of Amethyst with Pinky is stunning. Good luck decidng!
 
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