oh my gosh I wish I had read this thread before I sent 23 items to TRR for consignment!! I am now completely freaking out that something bad will happen with my items!! Everything I sent (except for 1 item) was high-end: Hermes, Rolex, Burberry, diamonds, etc. Everything I sent was accounted for when they received the shipment, thankfully. How often does internal theft happen??!!! Does it happen right away, or could it even happen now after they have told me they received everything I sent and are currently pricing the items?
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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Unfortunately, yes. I sent in a couple dozen items two years ago and one item, a pair of gold Gucci Marmont heeled loafers, listed as sold immediately. The sold status stayed that way for several weeks but I never received a check for them. I called and was told they were used for a photo shoot, then I was told they were "misplaced" and finally "lost". They did eventually reimburse me for the shoes but they took a 20% discount off my reimbursement amount even though the shoes were listed as "no discounts or coupons" on the site. After endless back and forth, I received the full amount, minus their "commission". I haven't consigned with them since that incident.
This is horrible!!
I had wanted to use TRR because it just seemed so simple and I didn't have to do any of the work or have anything to worry about. Now I am worrying more than ever!
I just got a notice that the diamond necklace I sent them had a broken clasp -- which I know for a fact it did not have prior to sending it! -- so they will be sending it back to me. I certainly hope they don't "loose" it in the process. I am also now concerned because I sent them the extra links to the Rolex and to 2 other watches I sent them - I would hate for them to loose those! I am kicking myself for not going to a jeweler and have the extra links put in before I sent them to TRR.This is horrible!!
I had wanted to use TRR because it just seemed so simple and I didn't have to do any of the work or have anything to worry about. Now I am worrying more than ever!
I had several previous consignments that were fine (although sometimes the pricing was way off) and yours may be fine as well.
One of my former TRR representatives did have me send my jewelry separately to a jewelry specialist who called me and discussed pricing before she forwarded it for photos and listing. My rep told me never to send jewelry with a regular consignment label. I hope I'm not upsetting you because that isn't my intention but I thought you should know in case you decide to consign with them again.
They are quite frustrating to deal with and I just wasn't comfortable working with them anymore but YMMV.
OH, wow! They never discussed with me to talk directly with the jewelry specialist. I think I am going to call my rep and ask about talking to the watch specialist to make sure they don't loose those links!
The jewelry specialist was very professional and I felt comfortable dealing with her. I think the jewelry specialists are only at select locations but it's a good idea to contact them to see if they can help. G/L!
A total lack of experienced & careless team behind the scenes & yes, if I was the consignor & I got this
scarf back with a "hole" I'd be fuming...
And I would not have accepted a site credit for shipping.....who takes responsibility for this??
In my opinion TRR should!!
My last three bags purchased were all SNADs. What they describe as minor marks and scratches is in reality significant wear. I don’t think I’ll buy anything that’s listed as less than excellent and I’d still expect some minor issues. All three were listed as very good.
@QuelleFromage oh wait, you said your boots were listed as excellent. Did you have any problems getting a refund? I’m waiting to hear back from them re: my last purchase but they’ve been pretty efficient with my refunds so far. My guess is that they’re getting a lot of complaints.
I had two or three experiences like that with ebay. bags described as excellent with noticeable flaws - and priced for excellent.My last three bags purchased were all SNADs. What they describe as minor marks and scratches is in reality significant wear. I don’t think I’ll buy anything that’s listed as less than excellent and I’d still expect some minor issues. All three were listed as very good.
I also had an experience with Poshmark where a bag didn't look so great in the pics, seller didn't answer questions and price was low. bag turned out to be better than expected. not perfect but VG considering the price and acceptable to me.
The returns from Canada for me are really a PITA as I have to then apply to get my tax and duty back from the government.
oh, so you think twice before returning? but if you're talking about a significant amount of money you're not gonna keep something that's unacceptable. so you're right - must shop carefully.The returns from Canada for me are really a PITA as I have to then apply to get my tax and duty back from the government.
Precovid I’d pick up and return in the US but with the border still closed it becomes a bigger deal and more expensive to shop in the US. If the damage is something I can DIY easily I keep it but lately the bags have not only had damage but have the overall feel and look of something that was heavily used. Back they go!