The RealReal exposed - yet again! How do they get away with selling blatant counterfeits as "authentic"? I have lost all confidence in them.
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I hope it gets sorted for you. There are just so many errors in listings it's not even funny. I have often seen a Chanel bag (and others designers too) described as having X leather type when the photos clearly show something else. it's like they don't even care to be accurate.I highly don't recommend buying any purses from therealreal! I made the mistake of buying a Dior Diorama bag, and a Chanel Medium Classic Flap a few weeks ago. The Diorama ended up being fake (the only reason I knew this was because I had a Diorama in a different color), and the Chanel they sent me was one made of Jersey instead of Caviar leather. Although they allowed me to return both, they have not dispersed funds back to my credit card, and continue to give the run around of needing to confirm that the Dior purse was fake, etc. At this point, I am thinking about turning towards my credit card company, but the Chanel bag was over $5000! On the phone today, they had the audacity to tell me that if I turned to my credit card company, that I would be banned from therealreal, and my account would be closed. Huge BEWARE to anyone who is thinking about buying purses from them! PLEASE be careful, and only buy with a credit card.
I hope it gets sorted for you. There are just so many errors in listings it's not even funny. I have often seen a Chanel bag (and others designers too) described as having X leather type when the photos clearly show something else. it's like they don't even care to be accurate.
Personally I think this is simply bound for failure. While they can improve and be best on some of the loose ends, the overall authentication issue will persist - at least as long as it continues to be meeting quota over having exact results that can be trusted.
A business model like T*R*R's can only survive on the trust and confidence of their customers. With the bad press & reaction to customers voicing their opinion, they are definitely killing what is (was?) left of it.r
While most of the items I see on TRR appear authentic (at least of the brands I'm familiar with and the orders I've received from them so far), there definitely are fakes lurking around. E.g. these FAKE Louboutin shoes:
https://www.therealreal.com/product...stian-louboutin-leather-round-toe-pumps-5vul2
fake version of the CL "Bruges" style
https://www.therealreal.com/product...ouboutin-fringe-trimmed-knee-high-boots-66ptn
fake version of the CL "Forever Tina" style
I highly don't recommend buying any purses from therealreal! I made the mistake of buying a Dior Diorama bag, and a Chanel Medium Classic Flap a few weeks ago. The Diorama ended up being fake (the only reason I knew this was because I had a Diorama in a different color), and the Chanel they sent me was one made of Jersey instead of Caviar leather. Although they allowed me to return both, they have not dispersed funds back to my credit card, and continue to give the run around of needing to confirm that the Dior purse was fake, etc. At this point, I am thinking about turning towards my credit card company, but the Chanel bag was over $5000! On the phone today, they had the audacity to tell me that if I turned to my credit card company, that I would be banned from therealreal, and my account would be closed. Huge BEWARE to anyone who is thinking about buying purses from them! PLEASE be careful, and only buy with a credit card.
Seen these posted on their site? https://www.therealreal.com/product...trash-leather-platform-pumps-6oekm?position=7
I highly don't recommend buying any purses from therealreal! I made the mistake of buying a Dior Diorama bag, and a Chanel Medium Classic Flap a few weeks ago. The Diorama ended up being fake (the only reason I knew this was because I had a Diorama in a different color), and the Chanel they sent me was one made of Jersey instead of Caviar leather. Although they allowed me to return both, they have not dispersed funds back to my credit card, and continue to give the run around of needing to confirm that the Dior purse was fake, etc. At this point, I am thinking about turning towards my credit card company, but the Chanel bag was over $5000! On the phone today, they had the audacity to tell me that if I turned to my credit card company, that I would be banned from therealreal, and my account would be closed. Huge BEWARE to anyone who is thinking about buying purses from them! PLEASE be careful, and only buy with a credit card.
BANG .. this is the Corporate America model nowadays; quantity over quality!.. As a former IT person (Financial Services - so it had to be timely and accurate), it just amazes me that their website is so bad, but then again .. when you pay crap for inexperienced people (Corporate America wants young & cheap nowadays) .. well, IMO .. you get 1 step above a hacker. One of my former Private Equity Investment clients (who sadly invested in TRR - they were smart and realized that they needed to get out) wanted me to apply there (since I now live in CA). So, for HA-HA's, I sent in my resume. Of course, I got a call that day asking when I could fly up to SF to interview. Well, nowadays, I don't go anywhere unless I have the 'preliminary' discussion - namely, what is the job description and what are they looking for - KPI and lastly salary & benefits. Well, of course, given my expertise .. I don't sell myself short (I also have a Management Consulting background from Bain & Company; used to work for Mitt Romney). Well, of course, when I told them what my expectations were, they were very keen to hang-up and quickly .. PATHETIC.
Does anyone else remember Bluefly? They went belly-up for the same reasons that TRR is likely to go belly-up. Selling fakes and then not taking responsibility for it? .. well, there you go. I truly believe that the CEO believed that by doing the IPO, they would get some foreign investors to buy it (kind of like the 'old' days of Barneys when they were rescued by a Middle-Eastern investment house and then later by a Japanese investment house). Of course, those were the days of "angel money", and that just doesn't cut it nowadays. Investors simply do not want to invest in a venture that is going to lose them money; unless it is Mezzanine Debt -or- Hybrid (Investments on vehicles in Debt) .. and in that case, they are expecting that the company will go belly-up and they will then be able to buy the assets for pennies on the dollar (Barneys is the perfect example of this nowadays).
Now, all that being said, I have bought numerous items from TRR .. BUT, as a former Balenciaga authenticator, I can spot a fake from miles away .. and the ones that I got were super-rare ones (from the 'early' days). Same in Jewelry .. I have seen MANY designer items that they don't know what it is; you better believe that I scoop them up .. and in some cases, specifically for resale. I would say that I have easily made over $25k on those jewelry items!
However, I do wonder how much longer they are going to last? For instance, instead of giving their employees raises/bonuses, what did they do . they gave them 'shares' in the IPO .. YET, the Prospectus CLEARLY states that "TRR will not make a profit for the foreseeable future" .. WHAT??? No thanks .. BYE!!
Holy moly. They said they'd ban you for a chargeback?! They are just unreal!
You can put these "Loboutins" on a shelf next to your Jimmy Ghoos!