Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
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FYI: I sent them an email in the morning requesting RMA with shipping labels for all items I ever purchased from them and I received them within few hours...better now than later...do it, if you are concerned or simply do not trust them anymore. I prefer to put my money into a serious business...not into this scam.
Their inconsistency with how they photograph is such a huge turnoff. I'm looking for a card case or compact wallet from LV, Gucci, Chanel or YSL and TRR decide that it's perfectly fine to not photograph the inside of some of their compact wallets. I'm interested in buying some of these pieces but I won't without at least one interior pic. Get it together TRR.
The video was alarming, especially if you buy preloved from them. But it's not like Fashionphile, Yoogi's or any other place is any better, they all get stuff wrong from time to time and post fakes.
The biggest problem I see from TRR is that the team doesn't seem to be well trained, starting with the
photographs,the description, the measurements, condition, pricing etc.
The waiting time on their phone needs to be "greatly improved"as well as the customer reps.
I don't know what their "pay scale is" & how many listings are required "per day"but let's face it
TRR has a strong following for selling & consigning in spite of all their issues.
Most sites will at some point in time have "authenticity issues".. If your team is not staffed with experts
these issues abound not only on TRR but other internet sites as well.
TRR inventory seems to move fast, there is always some kind of percentage off & that attracts
customers of all shopping backgrounds.
The option to return purchased items except for handbags & items reduced to certain percentage,
is a drawing card.
While many prefer "pristine or excellent" condition, others shop strictly on price & if condition is not
primary, it is what it is..
photographs,the description, the measurements, condition, pricing etc.
The waiting time on their phone needs to be "greatly improved"as well as the customer reps.
I don't know what their "pay scale is" & how many listings are required "per day"but let's face it
TRR has a strong following for selling & consigning in spite of all their issues.
Most sites will at some point in time have "authenticity issues".. If your team is not staffed with experts
these issues abound not only on TRR but other internet sites as well.
TRR inventory seems to move fast, there is always some kind of percentage off & that attracts
customers of all shopping backgrounds.
The option to return purchased items except for handbags & items reduced to certain percentage,
is a drawing card.
While many prefer "pristine or excellent" condition, others shop strictly on price & if condition is not
primary, it is what it is..
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I did as well, but as I've indicated before, there is NO WAY I will be consigning anything to them in the future!
Little Note of "insider" information .. TRR originally went to Neiman Marcus to "partner-up" and Neiman's said "ah, NOPE" .. that to me is VERY telling!!!!
YES, YES and YES!!!!! Same with Balenciaga and I can't even begin to say how many times I have emailed folks and/or talked to them in-person to tell them that for a Balenciaga bag .. one of the most important things to photograph is the inside label (front and back) as it indicates the Year/Season of the bag and also is a good indicator of whether or not a bag is fake. Still, to this day, no photos of that label .. ARRRGGGHHH!!! However, as I have mentioned, I have gotten some mega-league finds on TRR with Balenciaga bags because I have been collecting this brand since it's inception and used to authenticate. However, I have also seen what I believe to be fakes on the site for sure!
Okay .. so here I go; what I know based on discussions with colleagues, as well as discussions with folks that invest in retail entities:
- TRR was originally set up as a Company funded by Private Equity investors. As such, Julie's "job" is to make $$$ .. all about the bottom line. The PE Investors want a 3-year ROI, and the fact that in the past few years, TRR has been taking loss; well .. not surprised about the IPO one bit because I think the Investors started pulling out of the fund. They needed some cash infusion .. so, the IPO gave them that .. FOR NOW!
- Given the above - well, that translates directly to the employee and the expectations. If you look on Glassdoor.com, you will clearly see reviews from the employees (mostly former) standpoint which state the low-pay, working overtime, horrible management, expectations that simply cannot be met, etc. Again, it's about the bottom line .. and so the quota is meant to "measure" an employee and "pay them" accordingly .. typical Corporate America crap!
- When you consign to TRR, the expectation is that your pieces should move quickly .. if I remember, it's 60 days. After that point, they start with their "discount" emails .. so, again .. it's all about $$$! What irks me, is that on their website, they note that you can get up to 85% .. HA, nope .. in most cases it's 60% and ONLY if you sell above a certain $$$ .. do you get 70%. KA-CHING = $$$$ for them.
- It is my opinion, that Julie (the CEO) is 100% in to this venture for the $$$. Unlike many of her employees, she lives in the San Francisco city, so lucky her that she can just trot into their expensive headquarters building! Again, most of the employees are paid so low that they have to live way outside (commutes over 1 hour) to get into the city .. another major comment on Glassdoor. What she is hoping for, is for someone to buy them outright .. such that she can take her $$$ and get the heck out of Dodge!
I don’t like TRR. I bought only 2 things from them. The second was a Fendi strap you. When it arrived it clipped it on my bag, decided I didn’t like it, and went to take it off to return it. That’s when the security tag fell off. It just fell off! It wasn’t even put on properly. So, I couldn’t return it. I’m positive they did this on purpose.
Yes, I have received numerous items where the tag falls off. I simply include it in the packaging upon the return, and if they see that it wasn't cut off, they will let you return it.
I wish I’d tried to return it. I just gave up after it fell off because I didn’t want to fight them about it. I ended up selling the strap to Fashionphile for half what I paid.
Try to send them an email. I did that once for the same reason and I got a free shipping (they refunded my shipping I already paid). Good luck!
WOW, the letters TRR sent to the two customers canceling their accounts because they publicly complained are nuts! Definitely not a good way to restore customer confidence. Every single person who thinks about shopping or consigning with them should read those articles as well as all of the complaints on trustpilot.com. When I had my issue with them, the only way I could get any response was by posting on their Facebook page. At the same time, another woman was commenting how they lost her LV bag - just lost it, sorry, would you like a $100 site credit? It’s bonkers.
They’re terrible about responding to emails and the wait time to talk to someone on the phone is criminal. If you have a Facebook account, post a comment on their page. That’ll usually get a quick response since it’s a public complaint everyone can see. A week is WAY too long.